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Stu_bro
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Rubbish broadband speeds

No posted issues with my broadband online but speed is averaging 3megs not bad considering I pay for 100.

The bb was the only selling point and now that's crap im looking at returning to sky. 

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Re: Rubbish broadband speeds

Hi Stu_bro,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F003839144). Our technicians are working to get this resolved and have set a review date of 5th April.

 

I've run a diagnostic on the equipment and I can also see an issue with your Downstream Power levels that will need to be adjusted. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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