Really sorry to hear you're experiencing speed issues.
I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F003839144). Our technicians are working to get this resolved and have set a review date of 5th April.
I've run a diagnostic on the equipment and I can also see an issue with your Downstream Power levels that will need to be adjusted. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.
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