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cch
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Message 1 of 16 (233 Views)

Ridiculously slow in area 26

 The download speed is extremely slow from 22:00, 9th Sept, 2017, and therefore I run the speedtest.  It turns out that the download speed is less than 3M/bps.  I did also checked the service status and run test there as well, but the result is normal.  Does anyone can fix the problem?

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cch
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Message 2 of 16 (187 Views)

Re: Ridiculously slow in area 26

Any progress on that,  It has been 3 days and the download speed is now lower than 2mbps...  The service here is very disappointed as no one answer and no positive response..

 

 


cch wrote:

 The download speed is extremely slow from 22:00, 9th Sept, 2017, and therefore I run the speedtest.  It turns out that the download speed is less than 3M/bps.  I did also checked the service status and run test there as well, but the result is normal.  Does anyone can fix the problem?


 

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Knows their stuff
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Message 3 of 16 (183 Views)

Re: Ridiculously slow in area 26

Are you using a wired connection or WiFi?

If it's WiFi, check the speed with a wired connection.

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cch
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Message 4 of 16 (177 Views)

Re: Ridiculously slow in area 26

I am using wired connection and I got 76Mbps for a long time and the speed has recently become unacceptable.


jpeg1 wrote:

Are you using a wired connection or WiFi?

If it's WiFi, check the speed with a wired connection.


 

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cch
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Message 5 of 16 (161 Views)

Re: Ridiculously slow in area 26

As you can see that there has recently been a lot of packet loss no matter in a peak time or not, would you like to fix it?

 

My Broadband Ping - My Virgin broadband connection

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Message 6 of 16 (154 Views)

Re: Ridiculously slow in area 26

Posting some basic diagnostic info may help.

Navigate to the hub's GUI using http://192.168.100.1
Don't log in, click the Router Status button
Copy \ Paste the Downstream, Upstream, and Network Logs.

Don't worry about the formatting, but do obscure personal information like your WAN IP address.

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cch
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Message 7 of 16 (149 Views)

Re: Ridiculously slow in area 26

Downstream

DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 171000000 179000000 187000000 195000000 203000000 211000000 219000000 227000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 1 2 3 4 5 6 7 8
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952 6.952 6.952 6.952 6.952 6.952 6.952 6.952
Interleave Depth I=12 I=12 I=12 I=12 I=12 I=12 I=12 I=12
J=17 J=17 J=17 J=17 J=17 J=17 J=17 J=17
Power Level (dBmV) 4.48 4.75 4.64 3.92 3.06 2.74 3.27 3.58
RxMER (dB) 38.98 39.4 38.98 38.61 38.98 38.26 27.47 28.5
Pre RS Errors 602 567 895 684 382 429 1094208033 1012040967
Post RS Errors 309 290 311 290 322 337 882773111 35958516

Upstream
US-1 US-2 US-3 US-4
Channel Type N/A N/A 2 2
Channel ID N/A N/A 2 4
Frequency (Hz) N/A N/A 39400000 25800000
Ranging Status Other N/A Success Success
Modulation N/A N/A 32QAM 16QAM
Symbol Rate (Sym/sec) N/A N/A 5120000 5120000
Mini-Slot Size N/A N/A 2 2
Power Level (dBmV) N/A N/A 43.25 41.5
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 1 0 0 0
T4 Timeouts 0 0 0 0

 

Network log
First Time Last Time Priority Error Number Description
12/09/2017 11:14:49 GMT 12/09/2017 11:14:49 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 11:14:49 GMT 12/09/2017 11:14:49 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 11:14:49 GMT 12/09/2017 11:14:49 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 11:14:49 GMT 12/09/2017 11:14:49 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 11:14:49 GMT 12/09/2017 11:14:49 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 11:14:49 GMT 12/09/2017 11:14:49 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 11:14:49 GMT 12/09/2017 11:14:49 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 11:14:49 GMT 12/09/2017 11:14:49 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 11:14:49 GMT 12/09/2017 11:14:49 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 11:14:49 GMT 12/09/2017 11:14:49 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 11:14:49 GMT 12/09/2017 11:14:49 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 11:14:49 GMT 12/09/2017 11:14:49 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 11:14:49 GMT 12/09/2017 11:14:49 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 11:14:49 GMT 12/09/2017 11:14:49 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 11:14:49 GMT 12/09/2017 11:14:49 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 11:14:49 GMT 12/09/2017 11:14:49 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 11:14:49 GMT 12/09/2017 11:14:49 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 11:14:49 GMT 12/09/2017 11:14:49 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 11:14:49 GMT 12/09/2017 11:14:49 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 11:14:49 GMT 12/09/2017 11:14:49 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 11:14:49 GMT 12/09/2017 11:14:49 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 11:14:49 GMT 12/09/2017 11:14:49 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 11:14:49 GMT 12/09/2017 11:14:49 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 11:14:49 GMT 12/09/2017 11:14:49 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 11:14:49 GMT 12/09/2017 11:14:49 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 11:14:49 GMT 12/09/2017 11:14:49 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 11:14:49 GMT 12/09/2017 11:14:49 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 11:14:49 GMT 12/09/2017 11:14:49 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 11:14:49 GMT 12/09/2017 11:14:49 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 11:14:49 GMT 12/09/2017 11:14:49 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 11:14:49 GMT 12/09/2017 11:14:49 GMT Warning (5) 84020200 Lost MDD Timeout

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cch
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Message 8 of 16 (141 Views)

Re: Ridiculously slow in area 26

any progress regarding on my problem after uploading the information you need?

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cch
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Message 9 of 16 (131 Views)

Re: Ridiculously slow in area 26

The download speed is very slow.. any following up???  This is the fourth day.. less than 3Mbps.. I cannot do anything.... and still need to pay the broadband..

Down HTTP Avg, Down HTTP Burst, Up Avg, Up Burst, Latency, "Date (RFC 2822)", Date, Weekday
4610.00,6310.00,2020,2510,35,"Tue, 12 Sep 2017 22:14:02 +0100","12/09/2017 22:14:02","Tue"
3920.00,16290.00,2640,2890,48,"Tue, 12 Sep 2017 09:21:05 +0100","12/09/2017 09:21:05","Tue"
2930.00,4010.00,670,1550,76,"Mon, 11 Sep 2017 22:33:13 +0100","11/09/2017 22:33:13","Mon"
2570.00,7910.00,1510,1700,497,"Mon, 11 Sep 2017 22:12:40 +0100","11/09/2017 22:12:40","Mon"

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cch
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Message 10 of 16 (130 Views)

Re: Ridiculously slow in area 26

Downstream

DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 171000000 179000000 187000000 195000000 203000000 211000000 219000000 227000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 1 2 3 4 5 6 7 8
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 5.17 5.48 5.25 4.58 3.76 3.44 3.94 4.24
RxMER (dB) 38.98 39.40 38.98 38.61 38.98 38.26 27.22 30.95
Pre RS Errors Reset Counter 958 1069 1377 1012 669 509 2109378902 1917309432
Post RS Errors Reset Counter 324 304 325 302 339 352 1699618489 700064

 

upstream

US-1 US-2 US-3 US-4
Channel Type N/A N/A 2.0 2.0
Channel ID N/A N/A 2 4
Frequency (Hz) N/A N/A 39400000 25800000
Ranging Status Other N/A Success Success
Modulation N/A N/A 32QAM 16QAM
Symbol Rate (Sym/sec) N/A N/A 5120000 5120000
Mini-Slot Size N/A N/A 2 2
Power Level (dBmV) N/A N/A 42.25 40.75
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 1 0 0 0
T4 Timeouts 0 0 0 0

 

Network log

First Time Last Time Priority Error Number Description
12/09/2017 21:14:59 GMT 12/09/2017 21:14:59 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 21:14:59 GMT 12/09/2017 21:14:59 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 21:14:59 GMT 12/09/2017 21:14:59 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 21:14:59 GMT 12/09/2017 21:14:59 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 21:14:59 GMT 12/09/2017 21:14:59 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 21:14:59 GMT 12/09/2017 21:14:59 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 21:14:59 GMT 12/09/2017 21:14:59 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 21:14:59 GMT 12/09/2017 21:14:59 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 21:14:59 GMT 12/09/2017 21:14:59 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 21:14:59 GMT 12/09/2017 21:14:59 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 21:14:59 GMT 12/09/2017 21:14:59 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 21:14:59 GMT 12/09/2017 21:14:59 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 21:14:59 GMT 12/09/2017 21:14:59 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 21:14:59 GMT 12/09/2017 21:14:59 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 21:14:59 GMT 12/09/2017 21:14:59 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 21:14:59 GMT 12/09/2017 21:14:59 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 21:14:59 GMT 12/09/2017 21:14:59 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 21:14:59 GMT 12/09/2017 21:14:59 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 21:14:59 GMT 12/09/2017 21:14:59 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 21:14:59 GMT 12/09/2017 21:14:59 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 21:14:59 GMT 12/09/2017 21:14:59 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 21:14:59 GMT 12/09/2017 21:14:59 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 21:14:59 GMT 12/09/2017 21:14:59 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 21:14:59 GMT 12/09/2017 21:14:59 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 21:14:59 GMT 12/09/2017 21:14:59 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 21:14:59 GMT 12/09/2017 21:14:59 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 21:14:59 GMT 12/09/2017 21:14:59 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 21:14:59 GMT 12/09/2017 21:14:59 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 21:14:59 GMT 12/09/2017 21:14:59 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 21:14:59 GMT 12/09/2017 21:14:59 GMT Warning (5) 84020200 Lost MDD Timeout
12/09/2017 21:14:59 GMT 12/09/2017 21:14:59 GMT Warning (5) 84020200 Lost MDD Timeout

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