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15kspec
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Regularly lose connection every day/few days

Router is losing connection often, looks like its failing to renew the IP in time for the lease expiring.

First TimeLast TimePriorityError NumberDescription
26/10/2016 15:53:02 GMT26/10/2016 15:53:02 GMTError (4)68010302DHCP WAN IP - x.x.x.x
26/10/2016 15:51:56 GMT26/10/2016 15:51:56 GMTError (4)68000407TOD established
26/10/2016 15:51:40 GMT26/10/2016 15:51:40 GMTCritical (3)82000200No Ranging Response received - T3 time-out
26/10/2016 15:51:35 GMT26/10/2016 15:51:35 GMTCritical (3)82000200No Ranging Response received - T3 time-out
26/10/2016 15:51:34 GMT26/10/2016 15:51:34 GMTCritical (3)82000200No Ranging Response received - T3 time-out
26/10/2016 15:51:33 GMT26/10/2016 15:51:33 GMTCritical (3)82000200No Ranging Response received - T3 time-out
26/10/2016 15:51:26 GMT26/10/2016 15:51:26 GMTNotice (6)84000510Downstream Locked Successfully
26/10/2016 15:51:05 GMT26/10/2016 15:51:05 GMTNotice (6)68010600DHCP Renew - lease parameters tftp file-******** modified
26/10/2016 15:51:05 GMT26/10/2016 15:51:05 GMTError (4)68010400DHCP REBIND WARNING - Field invalid in response
26/10/2016 15:51:01 GMT26/10/2016 15:51:01 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
26/10/2016 15:51:00 GMT26/10/2016 15:51:00 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
26/10/2016 15:50:57 GMT26/10/2016 15:50:57 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
26/10/2016 15:50:52 GMT26/10/2016 15:50:52 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
26/10/2016 15:50:41 GMT26/10/2016 15:50:41 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
26/10/2016 15:50:20 GMT26/10/2016 15:50:20 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
26/10/2016 15:49:38 GMT26/10/2016 15:49:38 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
26/10/2016 15:48:14 GMT26/10/2016 15:48:14 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
26/10/2016 15:45:24 GMT26/10/2016 15:45:24 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
26/10/2016 15:39:47 GMT26/10/2016 15:39:47 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
26/10/2016 14:59:40 GMT26/10/2016 14:59:40 GMTError (4)68010302DHCP WAN IP - x.x.x.x
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15kspec
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Re: Regularly lose connection every day/few days

Just went off again

First TimeLast TimePriorityError NumberDescription
26/10/2016 17:17:05 GMT26/10/2016 17:17:05 GMTError (4)68000407TOD established
26/10/2016 17:16:46 GMT26/10/2016 17:16:46 GMTCritical (3)82000200No Ranging Response received - T3 time-out
26/10/2016 17:16:40 GMT26/10/2016 17:16:40 GMTCritical (3)82000200No Ranging Response received - T3 time-out
26/10/2016 17:16:36 GMT26/10/2016 17:16:36 GMTCritical (3)82000200No Ranging Response received - T3 time-out
26/10/2016 17:16:35 GMT26/10/2016 17:16:35 GMTCritical (3)82000200No Ranging Response received - T3 time-out
26/10/2016 17:16:28 GMT26/10/2016 17:16:28 GMTNotice (6)84000510Downstream Locked Successfully
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15kspec
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Message 3 of 5
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Re: Regularly lose connection every day/few days

Off again

First TimeLast TimePriorityError NumberDescription
01/11/2016 15:08:27 GMT01/11/2016 15:08:27 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
01/11/2016 11:14:12 GMT01/11/2016 11:14:12 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
01/11/2016 03:25:42 GMT01/11/2016 03:25:42 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
31/10/2016 11:48:39 GMT31/10/2016 11:48:39 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
26/10/2016 17:18:27 GMT26/10/2016 17:18:27 GMTError (4)68010302DHCP WAN IP - x.x.x.x
26/10/2016 17:17:05 GMT26/10/2016 17:17:05 GMTError (4)68000407TOD established
26/10/2016 17:16:46 GMT26/10/2016 17:16:46 GMTCritical (3)82000200No Ranging Response received - T3 time-out
26/10/2016 17:16:40 GMT26/10/2016 17:16:40 GMTCritical (3)82000200No Ranging Response received - T3 time-out
26/10/2016 17:16:36 GMT26/10/2016 17:16:36 GMTCritical (3)82000200No Ranging Response received - T3 time-out
01/11/2016 18:04:11 GMT01/11/2016 18:04:11 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
01/11/2016 17:05:35 GMT01/11/2016 17:05:35 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
01/11/2016 15:08:27 GMT01/11/2016 15:08:27 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
01/11/2016 11:14:12 GMT01/11/2016 11:14:12 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
01/11/2016 03:25:42 GMT01/11/2016 03:25:42 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
31/10/2016 11:48:39 GMT31/10/2016 11:48:39 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
26/10/2016 17:18:27 GMT26/10/2016 17:18:27 GMTError (4)68010302DHCP WAN IP - x.x.x.x
26/10/2016 17:17:05 GMT26/10/2016 17:17:05 GMTError (4)68000407TOD established
26/10/2016 17:16:46 GMT26/10/2016 17:16:46 GMTCritical (3)82000200No Ranging Response received - T3 time-out
26/10/2016 17:16:40 GMT26/10/2016 17:16:40 GMTCritical (3)82000200No Ranging Response received - T3 time-out
26/10/2016 17:16:36 GMT26/10/2016 17:16:36 GMTCritical (3)82000200No Ranging Response received - T3 time-out
01/11/2016 18:04:11 GMT01/11/2016 18:04:11 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
01/11/2016 17:05:35 GMT01/11/2016 17:05:35 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
01/11/2016 15:08:27 GMT01/11/2016 15:08:27 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
01/11/2016 11:14:12 GMT01/11/2016 11:14:12 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
01/11/2016 03:25:42 GMT01/11/2016 03:25:42 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
31/10/2016 11:48:39 GMT31/10/2016 11:48:39 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
26/10/2016 17:18:27 GMT26/10/2016 17:18:27 GMTError (4)68010302DHCP WAN IP - x.x.x.x
26/10/2016 17:17:05 GMT26/10/2016 17:17:05 GMTError (4)68000407TOD established
26/10/2016 17:16:46 GMT26/10/2016 17:16:46 GMTCritical (3)82000200No Ranging Response received - T3 time-out
26/10/2016 17:16:40 GMT26/10/2016 17:16:40 GMTCritical (3)82000200No Ranging Response received - T3 time-out
26/10/2016 17:16:36 GMT26/10/2016 17:16:36 GMTCritical (3)82000200No Ranging Response received - T3 time-out

 

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)267000000275000000283000000291000000299000000307000000315000000323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID1314151617181920
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)-6.63-6.99-7.12-7.19-7.40-7.62-7.50-7.24
RxMER (dB)36.8436.8436.3936.6136.3936.3936.6136.17
Pre RS Errors-185851-144791-223630-245349-250412-259344-257600-252260
Post RS Errors-4266-3360-5193-4712-586-56-67-108

 

 

Upstream   US-1 US-2 US-3 US-4

Channel TypeN/AN/A2.02.0
Channel IDN/AN/A12
Frequency (Hz)N/AN/A3760000031000000
Ranging StatusOtherN/ASuccessSuccess
ModulationN/AN/A64QAM64QAM
Symbol Rate (Sym/sec)N/AN/A51200005120000
Mini-Slot SizeN/AN/A44
Power Level (dBmV)N/AN/A47.0045.50
T1 Timeouts2222
T2 Timeouts0000
T3 Timeouts6000
T4 Timeouts0000
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Superuser
Superuser
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Message 4 of 5
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Re: Regularly lose connection every day/few days

Downstream power levels are too low, will need an engineer visit. Phone in or wait here for a response, don't bump as it sends you to the back of the queue. The forum staff are taking about a week to respond.

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Forum Team (Retired) Adam_L
Forum Team (Retired)
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Re: Regularly lose connection every day/few days

Hi 15kspec, 

Thanks for getting in touch to let us know about your issues with your connection going off a lot, I apologise for any inconvenience, I am confident that I can resolve this for you.

I have tested things from here and I can see that all of your downstream power levels are too low and an engineer will need to attend in order to resolve this.

I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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