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sladeinflames
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Reeeeeeeally slow speeds

Getting really slow speeds, both evenings and during week day. Centralist London SW11 5QA. 11.5 download, 4.06 up, Looked at signal channel to separate from nextdoor etc. Thoughts??

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sladeinflames
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Re: Reeeeeeeally slow speeds

aaaand not being able to speak with anyone is equally frustrating - the live chat is always busy etc

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stevedh2
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Re: Reeeeeeeally slow speeds

usual 1st question, are these wired or wireless speeds, and if wireless what are your wired speeds?

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Forum Team
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Re: Reeeeeeeally slow speeds

Hi sladeinflames,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004019650). Our technicians are working to get this resolved and have set a review date of 29th March 2017.

 

I'm really sorry for any inconvenience this may cause.

 

All the best

 

Josh


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sladeinflames
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Re: Reeeeeeeally slow speeds

sorry for not mentioning, WiFi speeds. using an Apple Airport Time capsule wired to main unit. Speed test run in same room no obstructions. 

will run a wired test tonight to compare

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