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72_dolphins
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Reduced evening speeds - VIVID 200

Hi, 

The last week, and currently ongoing, I have much reduced speeds in the evening - around 7pm+. Previously dl speeds of 150-200+ was normal, now I am getting anything from 9-16.

Self test through website shows no problems.

Is this from over-utilisation in my area? If so, how / when can I expect to get my speeds back to normal.

Kind regards.

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Re: Reduced evening speeds - VIVID 200

Hi 72_dolphins,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004732833). Our technicians are working to get this resolved and have set a review date of 1st March 2017.

 

I'm really sorry for any inconvenience this may cause.

 

All the best

 

Josh


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