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cehsberwick
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Rediculouly slow broadband speed

My broad band download speed is 16mb. You talked me into paying for 100mb, you managed 75mb while i was on the phone and now I have signed up it is back down to 16mb. I cant even download prgrammes on my TV's.  I want this fixed or I'm cancelling my payments. Its clearly a con. 

Anyone else experienced similar?

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Forum Team (Retired) Adam_L
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Re: Rediculouly slow broadband speed

Hi cehberwick, 

Thanks for getting in touch to let us know about your issues with slow broadband speeds, I apologise for any inconvenience caused.

I have run some tests from here and I can see that both of your upstream power levels are too high and will require an engineer to attend in order to resolve this for you.

I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking. Please respond to me there and I'll get this all booked and secured for you.

Take care, 

Thanks, 

Adam.


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