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Message 1 of 6 (146 Views)

Recent issues - so frustrated!

Over the past few weeks, my broadband has been getting worse.

It's not an issue with the speed but more to do with cutting in and out every few minutes. Google Chrome regularly shows "site cannot be reached" etc.

It also affects wi fi in the same manner.

Obviously this gets extremely frustrating when the broadband just dies for a few minutes and comes back again.

It used to be smooth and with no loss of Internet. Now its another story.

Any advice?
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Superuser
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Registered: ‎08-06-2010
Message 2 of 6 (137 Views)

Re: Recent issues - so frustrated!

hiya @rayaans would need to check on signal levels if can goto http://192.168.0.1 clicking router status top right [no need to login]and if could copy/paste the downstream, upstream, network log
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Message 3 of 6 (109 Views)

Re: Recent issues - so frustrated!

Hi Paultechy,

Spoke to Virgin customer services, apparently there was an issue with the router so they've done something or other. So far, its been OK and working as it was a few weeks ago but here is the information for reference:

network log.png

 

 

downstream.png

 

 

upstream.png

 

 

 

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Superuser
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Message 4 of 6 (91 Views)

Re: Recent issues - so frustrated!

Your upstream power level is showing way too high, the issue your having more than likely will reoccur or get worse, first would make sure all cables are finger tight e.g. The white coax cables, if the power level hasn't come down much, could wait about a week for the forum admin to do further checks which more than likely will require a free tech call out.. or could,contact broadband support again advise themu upstream power high
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Message 5 of 6 (70 Views)

Re: Recent issues - so frustrated!

I'll keep an eye on the broadband within the next week to see if the problem is sorted.

The virgin man on the phone said he would keep an eye on it for 24 hours.

I've checked the cables, all are tight.
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Forum Team
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Message 6 of 6 (17 Views)

Re: Recent issues - so frustrated!

[ Edited ]

Sorry to hear about the trouble experienced rayaans,

 

How have things been for you since posting?

 

Let me know if you'd like for me to check anything from this end. Smiley Happy

 

Speak soon,

 

Nat_J


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