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jamesquintin
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Really poor Speed - 3mb on a 100mbs connection!

Hi all,

I occasionally get really poor speed from my fibre broadband in Harlow. I have a 100mb package, but doing a speedtest.net tonight is giving me less than 3mbs...

I can understand SOME contention, but that's waaaay to much

Thoughts anyone?

JQ

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jamesquintin
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Re: Really poor Speed - 3mb on a 100mbs connection!

I've had such good service with virgin since i signed up years ago, but getting anywhere with a speed problem is like mulling teeth!

Can't get through on phone or online chat!
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Re: Really poor Speed - 3mb on a 100mbs connection!

Hey jamesquintin,

 

Thanks for posting and a big welcome to the community Smiley Very Happy

 

Sorry to hear about the slow speeds you're getting, I know this is disappointing. I've just run some tests and I've picked up on a fault in your area. The ref is: F004932759 and it's due for review on the 15th Feb.

 

This type of fault can be responsible for reducing the speeds during peak times (evenings and weekends) and to rectify this we need to undertake upgrades on the network to support the level of demand in your area. 

 

Sincere apologies for this, please let me know if you have any other questions,

Take care.

Heather_J

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