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Allane
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Really low broadband speed at peak times

We've had vivid 100mbps broadband installed just after xmas and I've noticed how slow it becomes around 5pm and doesn't come back up till around 12am. I done a speed test and it can get as low as 23 Mbps. Can anyone give me some advice plz

 

Allan 

 

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Bestie
Fibre optic
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Re: Really low broadband speed at peak times

Sounds like they have added you to an area that already has congestion.

Phone up and ask about utilisation and you should get a fault number and a review date.

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Forum Team
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Re: Really low broadband speed at peak times

Hi Allane,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004701665). Our technicians are working to get this resolved and have set a review date of 29 March.

 

I'm really sorry for any inconvenience this may cause.

 

All the best

 

Josh


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