I'm really sorry to hear you're still having trouble with this.
I've located your account and the current review date for fault Ref.(F004872213) is 29th March 2017.
I've also picked up an issue with your Power Levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.
Look forward to hearing from you!
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