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xKlaudiusz
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REALLY SLOW CONNECTION

Hi everyone!

So from about 3-4 weeks i have been experiencing really slow connection, websites loading for ages, can't watch YouTube properly.... I live in Wolverhampton, so if anyone knows if there are works on anything that cause this please share anything with me. Also i will paste my readings of Downstream, Upstream and network logs Smiley Happy Thanks Everyone.

Downsteam

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)299000000267000000275000000283000000291000000307000000315000000323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID95678101112
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)5.896.046.045.945.955.895.985.61
RxMER (dB)38.2638.2638.2638.6139.4038.9839.4038.26
Pre RS Errors99021275797113552851030963318
Post RS Errors2862712929402781016946

300

 

Upstream

Upstream   US-1 US-2 US-3 US-4

Channel Type2.02.0N/AN/A
Channel ID78N/AN/A
Frequency (Hz)3260000025800000N/AN/A
Ranging StatusSuccessSuccessOtherOther
Modulation64QAM16QAMN/AN/A
Symbol Rate (Sym/sec)51200005120000N/AN/A
Mini-Slot Size22N/AN/A
Power Level (dBmV)48.0047.00N/AN/A
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts0100
T4 Timeouts0000

 

Network logs

Network Log

First TimeLast TimePriorityError NumberDescription
07/02/2017 16:00:22 GMT07/02/2017 16:00:22 GMTNotice (6)68010600DHCP Renew - lease parameters tftp file-******** modified
07/02/2017 16:00:22 GMT07/02/2017 16:00:22 GMTError (4)68010400DHCP REBIND WARNING - Field invalid in response
07/02/2017 15:59:24 GMT07/02/2017 15:59:24 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
07/02/2017 15:58:30 GMT07/02/2017 15:58:30 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
07/02/2017 15:56:41 GMT07/02/2017 15:56:41 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
07/02/2017 15:53:04 GMT07/02/2017 15:53:04 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
07/02/2017 15:45:49 GMT07/02/2017 15:45:49 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
07/02/2017 15:31:19 GMT07/02/2017 15:31:19 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
07/02/2017 15:02:19 GMT07/02/2017 15:02:19 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
07/02/2017 14:04:22 GMT07/02/2017 14:04:22 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
07/02/2017 12:08:25 GMT07/02/2017 12:08:25 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
07/02/2017 08:16:30 GMT07/02/2017 08:16:30 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
07/02/2017 00:32:41 GMT07/02/2017 00:32:41 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
06/02/2017 21:26:46 GMT06/02/2017 21:26:46 GMTWarning (5)66050310Auth Success - Web login successful.
06/02/2017 21:26:32 GMT06/02/2017 21:26:32 GMTWarning (5)66050300Auth Fail - Web login failed.
06/02/2017 09:05:05 GMT06/02/2017 09:05:05 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
05/02/2017 13:01:18 GMT05/02/2017 13:01:18 GMTWarning (5)66050310Auth Success - Web login successful.
04/02/2017 14:58:38 GMT04/02/2017 14:58:38 GMTCritical (3)82000200No Ranging Response received - T3 time-out
03/02/2017 18:29:23 GMT03/02/2017 18:29:23 GMTWarning (5)66050310Auth Success - Web login successful.
01/02/2017 15:42:33 GMT01/02/2017 15:42:33 GMTNotice (6)68010600DHCP Renew - lease parameters tftp file-******** modified
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Re: REALLY SLOW CONNECTION

Hi xKlaudiusz,

 

Welcome to the forum and sorry to hear you're getting poor speeds. I've just checked your connection and can see that you are affected by contention faultt F004392349. This will cause poor speeds at peak times such as evenings and weekends and is due for review 15/03/17.


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xKlaudiusz
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Re: REALLY SLOW CONNECTION

Hi Jhon, the biggest problem is that it isn't only at peak times, it's most of the time slow connection.

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Re: REALLY SLOW CONNECTION

Hi there xKlaudiusz,

 

Thanks for getting back to us.

 

If you are experiencing slow broadband speeds outside of peak hours, are you able to complete speed tests through a wired connection and post a screenshot/link of the results for me please?

 

Do you notice this issue on all devices?

 

Let us know how you get on

Sam


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Re: REALLY SLOW CONNECTION

[MOD EDIT: Inappropriate Image removed (Contains IP address), please review the Forum Guideline]

Sorry it's in Polish.

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Re: REALLY SLOW CONNECTION

Hiya xKlaudiusz,

 

I appreciate you posting the speed test result.

 

If you can complete another one for me please through a wired connection and when you upload the picture, make sure the IP address (bottom left) is removed.

 

Thanks

Sam

 

 


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