Menu
Reply
  • 4
  • 0
  • 0
Noaksey
Joining in
103 Views
Message 1 of 5
Flag for a moderator

Promised Speed Upgrade

I am in the CM23 area (area reference 31)

I have had the following message showing on my accounts for many weeks now:

Hold on tight. Your speed boost is on the way…

Your speed upgrade will be ready to take your connection from up to 20Mbps to up to 70Mbps. It's all thanks to DOCSIS® - the magic in our cables. Look out for it between December 2016 and December 2016

It is now January 15th and still no sign, speed still at 20mbps.

 

Please advise thank you.

 

 

 

 

 

 

 

 

 

0 Kudos
Reply
  • 4
  • 0
  • 0
Noaksey
Joining in
77 Views
Message 2 of 5
Flag for a moderator

Re: Promised Speed Upgrade

any chance of a reply to this?

trying to get information out of Virgin Media that doesn't involve paying for an upgrade is like having teeth out.

 

0 Kudos
Reply
  • 23
  • 1
  • 8
NJR73
On our wavelength
69 Views
Message 3 of 5
Flag for a moderator

Re: Promised Speed Upgrade

Phone them up.

Mine said December, so i called them in early January and they put it through.

0 Kudos
Reply
  • 10.82K
  • 308
  • 631
Forum Team
Forum Team
53 Views
Message 4 of 5
Flag for a moderator

Re: Promised Speed Upgrade

Hi there Noaksey,

 

Thanks for taking the time to post on the community.

 

Sorry to read that there has been an issue with the speed upgrade.

 

Looking at your account, I can see that you have called through to us too discuss this further, which is great.

 

Have you noticed an improvement with your broadband speeds?

Regards

Sam


New around here? To find out more about the Community check out our Getting Started guide


  • 4
  • 0
  • 0
Noaksey
Joining in
39 Views
Message 5 of 5
Flag for a moderator

Re: Promised Speed Upgrade

Hi Sam

All sorted now.

Many thanks
0 Kudos
Reply