I had a fast connection (50 Mb plan, real speed most of the time was 50-53 Mb, slowest was probably around 40, but only on rare occasions. Later on it's was upgraded to 70 Mb and I got 70-76 Mb of real speed, very stable) for about 1.5 years, nothing to complain. But this March my broadband has died (4 days without any sign of life).
The engineer who came to my house has fixed it very fast. According to him the port in the box outside of the house was broken so he had to connect the cable to another one. The speed I got was terrible but after 4-5 hours I finally got a normal speed.
Unfortunately next day I found a speed to be horribly slow - 1-3 Mb. This happened on 11th of March and since when I have a very unstable speed which is always very low like 1-3 during a peak time and can be anything in any other time. For example it is 4 Mb at the moment.
I'm wondering does connecting the cable to another port mean connecting me to another, possibly full of users, slow pool? (sorry, I have no idea how this broadband works)
It is bad. I had an ADSL before switching to Virgin and that one was stable 17 Mb and way less expensive. I hope there is an easy fix for this problem.
Maybe it is just a coincidence and has nothing to do with that port. Just in case I'm in area 03, maybe it's a global issue.
So, it doesn't get any better. Half of the time the speed is 1-5 Mbit (it is 2 now) and it is not even possible to watch Vimeo.
It's not what I had before my broadband got "fixed". I don't think the number of customers grew up drastically in 4 days (this is how much it took to fix it from non-working state to half dead one) so it must be something else.
Is there an official ticket system? I don't want to spend hours on the phone and would like to have a well documented history.
Does it make sense to go through Which to make a proper complaint?