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vtallbloke
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Portsmouth area (fareham) slow speeds

Good afternoon

I have read in a national newspaper (someone complaining about VM slow speeds) that there is currently (again!) a high utilisation fault in our area. (we are PO13 postal code)

Is there any way to check this? Can anyone confirm this?

Still paying a lot of money for this service that at prime time becomes almost unuseable with the kids ipads and other devices needs connectivity. We can get about 200mb  but at like 4 in the morning, during daytime normal hours it runs at perhaps 100-150mb and evenings, well its down to less than 10mb, often <5mb.

The last time we had this problem I had to wait for 7 months for a fix, and never got a single credit applied to account (always somehow fobbed off). I dont want to be in this position again, so any light on this matter would be very welcomed.

Thanks

Marcus

 

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Re: Portsmouth area (fareham) slow speeds

Hi vtallbloke,

 

Thanks for posting!

 

Really sorry to hear you're experiencing speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004159125). Our technicians are working to get this resolved and have set a review date of 1st March.

 

I'm really sorry for any inconvenience this may cause.

 

Josh


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