I have read in a national newspaper (someone complaining about VM slow speeds) that there is currently (again!) a high utilisation fault in our area. (we are PO13 postal code)
Is there any way to check this? Can anyone confirm this?
Still paying a lot of money for this service that at prime time becomes almost unuseable with the kids ipads and other devices needs connectivity. We can get about 200mb but at like 4 in the morning, during daytime normal hours it runs at perhaps 100-150mb and evenings, well its down to less than 10mb, often <5mb.
The last time we had this problem I had to wait for 7 months for a fix, and never got a single credit applied to account (always somehow fobbed off). I dont want to be in this position again, so any light on this matter would be very welcomed.
Really sorry to hear you're experiencing speed issues.
I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004159125). Our technicians are working to get this resolved and have set a review date of 1st March.
I'm really sorry for any inconvenience this may cause.
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