New to the forum and 1st post Being advised by virgin on Facebook to put my issues on hee so here goes. Recently had virgin 200mbs installed and after doing speed checks wired & wireless there really poor. I'm getting around 20mbs some days & 50-60mbs on one day. Paying for 200mbs but getting no were near. Engineer who did big install confirmed poor speeds & said someone needs to turn me up or tweak the green box which happens to be only across the rd from my property which he found really strange why I wasn't getting 200mbs. Had Virgin fibre before years ago and was getting the speed I paid for back then 152mbs. The engineer said he couldn't do anything else it was another departments task to sort. Up to now not impressed one bit wish I'd stuck with sky at least I got the speeds I paid for. Not had any credit from virgin to compensate for the poor speeds. People on other forums are posting that there getting over 200mbs and mines shocking. Tried changing wireless channels that didn't do anything. Virgin please sort this issue or basically I'm off
It is best to test the speeds wired, wireless speeds depend on many factors e.g. if you have a single stream single channel wireless adapter you will not get much above 45Mbps. Wireless speeds are also heavily affected by factors like interference, range and the topography of your house.
Seeing you have experienced slow speeds wired, posting some basic diagnostic info may help.
Navigate to the hub's GUI using http://192.168.100.1 Don't log in, click the Router Status button in the top right of the screen. Copy \ Paste the Downstream, Upstream, and Network Logs.
I think the next thing to do would be test your wired speeds during the morning and again in the evening. Full speeds in the morning and poor speeds during the evening would indicate congestion on the VM network.
It would also be useful to start a free Broadband Quality monitor here You will need to enable Respond to ICMP echo requests in the advanced section of the hub's GUII first.
Tried wired and wireless is **bleep** poor. As mentioned before when I had it I was getting speed readings over 152 and that was wireless. The engineer did say someone would need to do something with green box and due to its short distance from property should not be a crap speed. Virgin could you please address this ice done wired checks and unfortunately its poor. As a customer they should sort my requirements and give me the speed I pay for. I fully understand it's not going to be bang on but come on for gods sake. Now wishing I had stayed with sky yes it's lower but it's rock solid and I was getting what I paid for. I for one will defo not renew my contract with virgin I've only had it since October & not impressed at all
If you are still within a 31 day period of the services starting the you have the right to cancel, if not, then you may still be lucky if you have shown and have a record of your concerns about the issue and have raised them to Virgin Media.
There first temp install was 20th October and that's when I'm getting billed from. All I want is the speeds I'm paying for im happy to stay if they give me 200mbs. I've checked wired and wireless speeds and there no way near. I don't exspect to have to mess about doing wired & wireless speed checks every day to prove a point. Regardless of traffic management, how many people are subscribed in the area etc etc etc I'm paying for 200mbs & want 200mbs. If I coukdnt get it why sell it me. I was advised by virgin to post on this forum so I've just followed there instructions. I'm sure if a chap actually came out and sorted the green box everything should be fine as per there big installation team guys comments.
Upto now I've had no response from virgin on this forum I understood they checked this and auctioned faults. Not sure how it works.