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mmurdoch
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Message 1 of 39
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Poor speeds no were near 200mbs

New to the forum and 1st post
Being advised by virgin on Facebook to put my issues on hee so here goes.
Recently had virgin 200mbs installed and after doing speed checks wired & wireless there really poor. I'm getting around 20mbs some days & 50-60mbs on one day. Paying for 200mbs but getting no were near. Engineer who did big install confirmed poor speeds & said someone needs to turn me up or tweak the green box which happens to be only across the rd from my property which he found really strange why I wasn't getting 200mbs.
Had Virgin fibre before years ago and was getting the speed I paid for back then 152mbs.
The engineer said he couldn't do anything else it was another departments task to sort.
Up to now not impressed one bit wish I'd stuck with sky at least I got the speeds I paid for. Not had any credit from virgin to compensate for the poor speeds. People on other forums are posting that there getting over 200mbs and mines shocking. Tried changing wireless channels that didn't do anything.
Virgin please sort this issue or basically I'm off
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Superuser
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Message 2 of 39
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Re: Poor speeds no were near 200mbs

It is best to test the speeds wired, wireless speeds depend on many factors e.g. if you have a single stream single channel wireless adapter you will not get much above 45Mbps. Wireless speeds are also heavily affected by factors like interference, range and the topography of your house.

Seeing you have experienced slow speeds wired, posting some basic diagnostic info may help.

Navigate to the hub's GUI using http://192.168.100.1
Don't log in, click the Router Status button in the top right of the screen.
Copy \ Paste the Downstream, Upstream, and Network Logs.

Don't worry about the formatting.

 

 

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mmurdoch
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Message 3 of 39
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Re: Poor speeds no were near 200mbs

Super Hub
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Downstream
home
Router Status
Downstream
Downstream
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 299000000 267000000 275000000 283000000 291000000 307000000 315000000 323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 55 51 52 53 54 56 57 58
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 1.85 1.82 1.79 1.67 1.68 1.94 1.95 1.85
RxMER (dB) 38.26 37.94 38.26 37.94 38.61 38.61 38.61 38.26
Pre RS Errors 2734 1684 439 1115 309 297 298 906
Post RS Errors 281 290 290 979 303 296 297 905

© 2010 Virgin Media. All rights reserved.
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mmurdoch
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Message 4 of 39
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Re: Poor speeds no were near 200mbs

Super Hub
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Upstream
home
Router Status
Upstream
Upstream
US-1 US-2 US-3 US-4
Channel Type N/A N/A 2.0 2.0
Channel ID N/A N/A 1 3
Frequency (Hz) N/A N/A 46200000 32600000
Ranging Status Other Other Success Success
Modulation N/A N/A 16QAM 16QAM
Symbol Rate (Sym/sec) N/A N/A 5120000 5120000
Mini-Slot Size N/A N/A 4 4
Power Level (dBmV) N/A N/A 48.25 46.25
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

© 2010 Virgin Media. All rights reserved.
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mmurdoch
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Message 5 of 39
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Re: Poor speeds no were near 200mbs

Super Hub
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Network Log
home
Router Status
Network Log
Network Log
First Time Last Time Priority Error Number Description
20/11/2015 21:19:51 GMT 20/11/2015 21:19:51 GMT Warning (5) 66050310 Auth Success - Web login successful.
20/11/2015 21:19:11 GMT 20/11/2015 21:19:11 GMT Warning (5) 90000200 CSRF Detect - Expired Content Submitted ; LAN Interface
20/11/2015 20:59:02 GMT 20/11/2015 20:59:02 GMT Warning (5) 66050310 Auth Success - Web login successful.
20/11/2015 20:55:24 GMT 20/11/2015 20:55:24 GMT Warning (5) 66050300 Auth Fail - Web login failed.
20/11/2015 20:53:16 GMT 20/11/2015 20:53:16 GMT Warning (5) 66050310 Auth Success - Web login successful.
20/11/2015 20:52:51 GMT 20/11/2015 20:52:51 GMT Warning (5) 90000200 CSRF Detect - Expired Content Submitted ; LAN Interface
20/11/2015 20:52:01 GMT 20/11/2015 20:52:01 GMT Warning (5) 66050310 Auth Success - Web login successful.
20/11/2015 20:51:36 GMT 20/11/2015 20:51:36 GMT Warning (5) 66050310 Auth Success - Web login successful.
20/11/2015 20:48:53 GMT 20/11/2015 20:48:53 GMT Warning (5) 66050310 Auth Success - Web login successful.
20/11/2015 20:48:16 GMT 20/11/2015 20:48:16 GMT Warning (5) 90000200 CSRF Detect - Expired Content Submitted ; LAN Interface
20/11/2015 20:44:40 GMT 20/11/2015 20:44:40 GMT Warning (5) 90000200 CSRF Detect - Expired Content Submitted ; LAN Interface
20/11/2015 20:37:19 GMT 20/11/2015 20:37:19 GMT Warning (5) 66050310 Auth Success - Web login successful.
20/11/2015 20:36:31 GMT 20/11/2015 20:36:31 GMT Warning (5) 90000200 CSRF Detect - Expired Content Submitted ; LAN Interface
20/11/2015 20:28:25 GMT 20/11/2015 20:28:25 GMT Warning (5) 66050310 Auth Success - Web login successful.
20/11/2015 16:15:41 GMT 20/11/2015 16:15:41 GMT Error (4) 68010302 DHCP WAN IP - 92.234.249.228
20/11/2015 16:14:50 GMT 20/11/2015 16:14:50 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
19/11/2015 13:52:09 GMT 19/11/2015 13:52:09 GMT Error (4) 68010302 DHCP WAN IP - 92.234.249.228
19/11/2015 13:51:35 GMT 19/11/2015 13:51:35 GMT Error (4) 68000407 TOD established
19/11/2015 13:51:18 GMT 19/11/2015 13:51:18 GMT Notice (6) 84000510 Downstream Locked Successfully


© 2010 Virgin Media. All rights reserved.
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mmurdoch
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Message 6 of 39
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Re: Poor speeds no were near 200mbs

Hope the above 3 replys is the information you require. Ccheers
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Superuser
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Message 7 of 39
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Re: Poor speeds no were near 200mbs

Everything looks fine.

I think the next thing to do would be test your wired speeds during the morning and again in the evening. Full speeds in the morning and poor speeds during the evening would indicate congestion on the VM network.

It would also be useful to start a free Broadband Quality monitor here You will need to enable Respond to ICMP echo requests in the advanced section of the hub's GUII first. 

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mmurdoch
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Message 8 of 39
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Re: Poor speeds no were near 200mbs

Tried wired and wireless is **bleep** poor.
As mentioned before when I had it I was getting speed readings over 152 and that was wireless.
The engineer did say someone would need to do something with green box and due to its short distance from property should not be a crap speed. Virgin could you please address this ice done wired checks and unfortunately its poor. As a customer they should sort my requirements and give me the speed I pay for. I fully understand it's not going to be bang on but come on for gods sake. Now wishing I had stayed with sky yes it's lower but it's rock solid and I was getting what I paid for.
I for one will defo not renew my contract with virgin I've only had it since October & not impressed at all
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Windoze9t8
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Message 9 of 39
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Re: Poor speeds no were near 200mbs

If you are still within a 31 day period of the services starting the you have the right to cancel, if not, then you may still be lucky if you have shown and have a record of your concerns about the issue and have raised them to Virgin Media. 


Marmite - love it or not!
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mmurdoch
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Message 10 of 39
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Re: Poor speeds no were near 200mbs

There first temp install was 20th October and that's when I'm getting billed from. All I want is the speeds I'm paying for im happy to stay if they give me 200mbs.
I've checked wired and wireless speeds and there no way near. I don't exspect to have to mess about doing wired & wireless speed checks every day to prove a point. Regardless of traffic management, how many people are subscribed in the area etc etc etc I'm paying for 200mbs & want 200mbs. If I coukdnt get it why sell it me.
I was advised by virgin to post on this forum so I've just followed there instructions.
I'm sure if a chap actually came out and sorted the green box everything should be fine as per there big installation team guys comments.

Upto now I've had no response from virgin on this forum I understood they checked this and auctioned faults. Not sure how it works.
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