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Teejay69
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Poor speeds and router resets since upgrade Area 30



I've been having significant issues with my broadband connection over the past month.

The service is erratic and will drop out numerous times over the course of an evening requiring numerous switching between channels (2.4Ghz 2G/5Ghz 5G). This will temporarily resolve connectivity but ultimately results in having to reboot the router (SuperHub2).

The speed also seems poor - various speed tests show an average speed of just 50mb where I should be getting nearer 200mb (I appreciate the wording states 'upto' 200mb).

Is there a log I can access to see whether anything is being captured?
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Re: Poor speeds and router resets since upgrade Area 30

Hi Teejay69,

 

Thanks for posting!

 

Sorry to hear you're having trouble with your connection.

 

I've located your account and I can see that you've got a technician booked to sort this out for you. Let me know how the appointment goes and give me a shout if you need anything else.

 

All the bestSmiley Very Happy

 

Josh


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