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essendee31
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Poor speed from 1700h to 2300H

The broadband I pay for is150mps but at peak times are going down to 25mps, contacted Virgin at beginning of week as only getting 5mps and thought that this was sorted as speed went up to 130mps but since then it's dropped at these peak times what can I do ???????.

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Andy1975
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Re: Poor speed from 1700h to 2300H

Google search a new provider?

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Forum Team
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Re: Poor speed from 1700h to 2300H

Hey there essendee31,

Thanks for posting and a big welcome to the forum Smiley Very Happy

Sorry to hear about the slow speeds you're experiencing. I'd like to investigate this with you. Can I ask if you're testing your speeds on a wireless or a hard-wired connection? Are you seeing the speed reductions on multiple devices, or specifically one device?

Please get back to us so we can continue to investigate.

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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