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RKBh
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Poor service at busy times

Unable to watch a film all the through on a Saturday or Sunday because broadband service is not delivering as it should. Walthamstow area again. Lots of people from the area complaining and virgin dont seem to be doing anything about it. A refund sees appropriate.

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Re: Poor service at busy times

Afternoon RKBh,

 

Thanks for posting and a warm welcome to the community.

 

Sorry to read you are experiencing issues with your broadband connection.

 

I've managed to locate your account, the line and hub have come back as fine. 

 

Are you able to complete speed tests at different times of the day please through a wired connection to see what speeds you achieve?

 

Let me know how you get on

Sam


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