I've max. Speed 100 Mbs, but this is only in Virgin Media adverthising!!!!
In the first day, after the enginer instal my super hub etc, the speed was 70 Mbs. And now is 20-30 Mbs, sometimes 10 Mbs! I think this is not normal...to pay for 100 Mbs and to get only 20-30 Mbs!!!!!! I still have 9 days when I can cancel my contract with Virgin Media and I'm thinking to do so!!!
Welcome to the community I'm sorry to hear you're also suffering problems with your speeds.
I've run some tests on the hub and network segment. Everything looks good on the hub, though the network segment is showing some slightly elevated usage during peak times, however this isn't currently enough to be causing any serious problems with the speeds and there aren't any faults open for this.
If you could let us know a bit more info about what sort of speeds you're getting, what times of day etc and how you're connected we should be able to help further.
Really sorry to hear you're having trouble with your connection.
I've located your account and I can see an SNR issue in your area causing slow speed and intermittent connection - ref.(F004974171). Our technicians are working to get this resolved as soon as possible and have set a review date of 16th February.
Let me know if you get any trouble past the review date and I'll check it out for you.
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