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Jornie22
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Poor internet in NR4 area

Hello,

We have had really bad internet for the past 4-5 months, during peak times (3pm to as late as 1am) the internet just becomes unbearable with 2-3mbps download and with latency as high as 600ms non-stop. We had a technician come in and check the internet once before (around the beginning of last month), this visit did not improve our internet in the slightest. Are there any known issues for the NR4 area? We are hoping you can resolve this issue soon as the service that we are receiving is not what we are paying for. 

Many thanks, 

Jornie22.

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Re: Poor internet in NR4 area

Hi Jornie22,

 

Hope all is well. Thanks for posting back here.

 

In regards to the traffic fault, this has been closed as resolved.

 

Have you noticed an improvement with the broadband speeds at all?

 

Speak soon

Sam


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Jornie22
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Re: Poor internet in NR4 area

Just did a speedtest and here are the results: 

b743c221bf

 

 

 

 

 

 

 

The internet is currently unusable due to the download speed as well as latency (ping). Bare in mind, we are paying for 100mbp/s.

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Re: Poor internet in NR4 area

Hey Jornie22,

Thanks for posting and a warm welcome to the community Smiley Very Happy

Sorry to hear about the slow speeds you're getting at the moment. I've taken a look and I'm sorry to report that we're currently working on a fault in your area. The fault ref is: F004042923 and it's due for review on the 12th April. While this fault is on-going you might notice that your speeds are reduced, especially during peak time hours.

Please accept my apologies for this,

Let me know if you've got any other questions.

Take care.

Heather_J

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Jornie22
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Re: Poor internet in NR4 area

Today is the review date, any news about the issue?

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Re: Poor internet in NR4 area

Hi Jornie22,

 

Hope all is well. Thanks for posting back here.

 

In regards to the traffic fault, this has been closed as resolved.

 

Have you noticed an improvement with the broadband speeds at all?

 

Speak soon

Sam


New around here? To find out more about the Community check out our Getting Started guide


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Jornie22
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Re: Poor internet in NR4 area

Yes, there has been an improvement in the internet quality. Thank you for resolving this issue.