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Poor internet connection


I've been having pretty poor connection speeds when using the internet on and off over the last few months and the overall service has been pretty poor.
I had the superhub2 replaced but the problwm remained. I then bought a seperate router but even this has no alleviated the problems.
I'm on a 70mb connection. A few months ago when i was on 50mb the service was perfect with virtually no issues. Ever since ive been on the 70mb the connection speeds have been very up and down....sometimes the internet has been unuseable.
My neighbour has had the same issues which points me to the fact that there must be a deeper underlying issue.
Anyone fromVM able to take a look at this........have not got the will to phone up again and go through the same endless check etc.
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Message 2 of 2
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Re: Poor internet connection

Hi Brunlea,


Welcome to the Community!


Really sorry for the trouble with your connection.


I've checked out your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004953827). Our technicians are working to get this sorted and have set a review date of 10th May.


I'm really sorry for any inconvenience this may cause.



Tech fan? Have you read our Digital life blog yet? Check it out

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