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Message 1 of 3 (79 Views)

Poor evening speeds after switching to Super Hub 3 (SE7)

Greetings,

Having switched over to Super Hub 3 we have been getting extremely slow internet speeds during the evenings. It gets to the point where watching online videos and streaming services are impossible.

Granted, we only have 20Mb internet (and we're still awaiting for our free 70MB upgrade) however it's a bit ridiculous we're getting download speed of less than 1Mbps.

 

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This was tested using wired Ethernet and with Super Hub 3 in Modem mode, and it's been like this every evening without fail.

Having browsed through the forums, I'm guessing we're another victim in a high utilised area?

Any help into resolving this would be appreciated.

 

 

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Message 2 of 3 (45 Views)

Re: Poor evening speeds after switching to Super Hub 3 (SE7)

Hello MossyStone

 

Welcome to our forum, I am sorry you are experiencing slow peak time speeds and sorry to say you have guessed correctly as it does seem to be down to high area traffic. We are aware F003470470 and would like to carry out some work, the review date is currently showing 29 MAR 2017. Please accept our apologies.

 

Thank you for your patience

Nicola

Virgin Media Forum Team
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Message 3 of 3 (32 Views)

Re: Poor evening speeds after switching to Super Hub 3 (SE7)

Hello Nicola_C,

Thank you for the response to my question. It's sad to hear that I'm a victim of the speeds and I'm still experiencing those poor evening speeds. I'll wait until the review date, as it is a week-ish away, to see if what the conclusion and update of the situation is.

 

 

Thanks.

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