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grumpano222
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Poor evening speed in area 20

As the title says my bb speed drops from 100 during the day to between 5 and 6 in the evening. Is there any answer to this issue?

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monkeyfinger
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Message 2 of 5
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Re: Poor evening speed in area 20

Also area 20 - also our 100mb dropping to less than 3mb at the moment. I haven't checked during the day, but this is pathetic. No issues apparently, but it needs sorting soon or we will be switching. It's been seriously poor for at least the last week. I'd appreciate some feedback, as there doesn't seem to be any issue on the service status page.

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Forum Team
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Message 3 of 5
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Re: Poor evening speed in area 20

Hi grumpano222,

 

Thanks for posting!

 

Really sorry to hear you're having speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004747801). Our technicians are working to resolve this and have set a review date of 26th April.

 

I'm really sorry for any inconvenience this may cause.

 

Josh


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crypticc
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Message 4 of 5
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Re: Poor evening speed in area 20

Don't hold your breath. I'd advise to ask how long that ticket and any previous tickets have been open exactly
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grumpano222
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Message 5 of 5
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Re: Poor evening speed in area 20

Thanks for the response. Hope it gets sorted.
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