Menu
Reply
  • 1
  • 0
  • 0
mac9562
Joining in
68 Views
Message 1 of 3
Flag for a moderator

Poor download speeds

Haven't long signed up to virgin broadband,daytime speed am lucky if I get 5MB/S.Only a few times after 1AM has the speed been near to the 50MB/S I signed up for.Starting to regret going with virgin any help,thanks.

0 Kudos
Reply
  • 10.02K
  • 294
  • 625
Forum Team
Forum Team
51 Views
Message 2 of 3
Flag for a moderator

Re: Poor download speeds

Hey mac9562,

 

Big welcome to the community!

 

Sorry to hear about your connection problems, I know slow speeds can be really frustrating.

 

I've just taken a good look at your connection and the local area and I'm sorry to report that we do have a fault. This fault can be responsible for reducing the speeds during peak time hours (evening and weekends). The fault reference is: F002944277 and it's due for review on the 25th Jan.

 

I know this isn't the best news, please keep in touch for updates.

 

Thanks again for posting,

Take care. 

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 126
  • 3
  • 54
SiKi
Up to speed
41 Views
Message 3 of 3
Flag for a moderator

Re: Poor download speeds

@mac9562

Only thing you can do is post your rough locality to warn others, VM fail to let the customers know what speed they will be getting which they know exactly..
If it stops one person signing up its a result
.
0 Kudos
Reply