Sorry to hear you're getting poor speeds. I've just checked your connection and can see there is a contention fault open in the area under ticket F003838677. This will cause poor speeds at peak times and is due for review 22/02/17.
Thanks for the update. Virgin support did not mention a contention issue when I called them, also it is not mentioned on the Service status pages for my area.
Is there any way to keep an eye on the progress of this issue please?
Virgin support claimed to have upgraded the firmware on my Superhub, we haven't been asked to reboot the device and while the engineer was on the phone I saw no evidence of dropped packets. Is there anyway of seeing the update history for my SuperHub's firmware?