The speed in the Preston area is poor. I had an engineer out last week who "fixed" the issue by providing a new router but the speed at peak times is less than 10mps but 80mps in the early hours. This obviously is down to usage, can you give me a plan to sort it before I cancel?
I'm sorry to learn that you are having issues with your broadband connection.
Looking at your account, the line and hub are showing as fine with no errors. There are no faults reported and the traffic on the network is running low which is good.
Are you able to complete speed tests whilst the Hub is in modem mode at different times of the day please? This will eliminate other devices connected. When using speedtest.net > select default server and post a screenshot/link of the results.
You can also create a Broadband Quality Monitor as this will check the performance of your connection. If you do set a BQM profile you will need to disable the firewall within the router settings.