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i_llogical
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Poor average download speeds 2mb/s is normal?

Hi everyone, I live in Wellington Telford area code 04. For many months now I've been experiencing poor download speeds, pretty much day and night for while. I've recently upgraded  to 200mb, hoping things improve. The package included a new super hub 3 with firmware version 9.1.88T. so as far as i'm aware everything is all up to date. My average download speed during the day is usually between 1-3mb/s 2.0 is average/normal, I've also recorded speeds as low as 92kb/s during the day which isn't good. I tried downloading 1.6gb file the other day and it took over 55mins, also most evening i get kicked from online gaming connection errors/issues on playstation4. I have talked to VM atleast 5-6 times over a few months, they've changed my channels, reset my router back to factory setting, but nothing improves. To be honest i'm starting to get rather tired of it all. VM keep telling me everything looks normal there end. Any help would be most appricated. 

Martin

    --------------------- stats below--------------

Acquired Downstream Channel(Hz)
299000000

Locked
Ranged Upstream Channel(Hz)
39400000

Locked
Provisioning State
Online

--------------------------------------------------------
Downstream

1 299000000 6.3 37.6 256 qam 27
2 323000000 6.1 38.6 256 qam 30
3 315000000 6.3 37.6 256 qam 29
4 307000000 6.3 37.3 256 qam 28
5 291000000 6.4 37.6 256 qam 26
6 283000000 6.8 38.6 256 qam 25
7 275000000 6 37.6 256 qam 24
8 267000000 6 38.6 256 qam 23
9 259000000 6.3 38.6 256 qam 22
10 251000000 6 38.6 256 qam 21
11 243000000 5.8 38.9 256 qam 20
12 235000000 5.8 37.6 256 qam 19

Upstream

58 39400000 ATDMA 47.3 16 qam 6400000 5120
59 32600000 ATDMA 46.8 16 qam 6400000 5120

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cje85
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Re: Poor average download speeds 2mb/s is normal?


i_llogical wrote:
Speeds on speedtest.net are good results generally. Yes file download speed is very slow? 1-2mb on both a new desktop and on old vista laptop, similar speed seems odd?

In that case, it sounds like you are affected by the "Poor HTTP download speeds" fault. This has been affecting customers in certain areas all year but still hasn't been resolved. With this fault you can get good speeds on speedtest.net, but average downloads are ridiculously slow. 

 

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Bartman007
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Re: Poor average download speeds 2mb/s is normal?

Same here, in Donnington, now been going on for over 2 years, same with my friends and neighbours, review date after review date and nothing fixed, I had to go to CISAS fo a better compensation deal, more than the slap in the face £12.50, you can cancel any time you want when their network does not work and they will not fix it in a timely manner, without penalty.

Or follow my signature below and get CISAS to kick them where it hurts, its time we all stood up and told VM who pays their bills.

 






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cje85
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Re: Poor average download speeds 2mb/s is normal?

Your speedtests look quite different to others with the slow single-thread download problem, I would say you have a different problem. 


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Superuser
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Re: Poor average download speeds 2mb/s is normal?

levels look good - is this wired and wifi - if its purely wifi do a speedtest wired - 

____________________

Tony
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cje85
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Re: Poor average download speeds 2mb/s is normal?

How are your speeds on www.speedtest.net? Does that show a good result, but normal file downloads are very slow?

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i_llogical
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Re: Poor average download speeds 2mb/s is normal?

Hello Tony, thanks for the reply, yes i'am using a wired desktop connection 247. with a brand new pc, it's only 6 month old, high spec, running windows7 64bit desktop. I recently updated the network card PCIe family 10/100/1000 drives to tick a box. I have also upgraded cables cat7 low noise cabling to all wired devices in the house, to reduce any noise on the line. We use three wired connections a desktop, playstation4 and sky TV. the wife uses her latop & sometimes her mobile phone to connect wirelessly. Generally two devices in use. I've just tested my desktop on speedtest.com, small packet test reveiled 168.03mbps download 12.43mbps upload with a 17ms ping. I've tried wired & wireless speed tests from both my pc and the wifes laptop, both about the same 1-2mbps download. I appreciate this might sounds stupid but why am i only getting a download speed of 1-2mb/s as per normal, the wife laptop is about the same? Surely my new desktop should be way faster than an old vista laptop.. I've also tested desktop speed with nothing else connected to the internet, with wireless completely switch off, no improvement. The problem might be on my desktop?

Martin

 

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i_llogical
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Re: Poor average download speeds 2mb/s is normal?

Speeds on speedtest.net are good results generally. Yes file download speed is very slow? 1-2mb on both a new desktop and on old vista laptop, similar speed seems odd?
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Superuser
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Re: Poor average download speeds 2mb/s is normal?

some strange findings there - lets take most of VM out of it and try a wired test with the Hub3 in modem mode - try a couple of the wired devices - only one at a time obviously as only the port next to the coax works - see what the results are from that - if you have seen 167 on one device then its logical to assume that should be possible on other wired devices - drivers are the next thing to look at - go to the lan card site rather than trust microsoft - try older builds sometimes they are better than the latest build

get the wired side sorted then go to the wifi 

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Tony
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cje85
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Re: Poor average download speeds 2mb/s is normal?


i_llogical wrote:
Speeds on speedtest.net are good results generally. Yes file download speed is very slow? 1-2mb on both a new desktop and on old vista laptop, similar speed seems odd?

In that case, it sounds like you are affected by the "Poor HTTP download speeds" fault. This has been affecting customers in certain areas all year but still hasn't been resolved. With this fault you can get good speeds on speedtest.net, but average downloads are ridiculously slow. 

 

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i_llogical
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Re: Poor average download speeds 2mb/s is normal?

TThank for the update
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i_llogical
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Re: Poor average download speeds 2mb/s is normal?

To be honest i wasn't aware of any poor http down speed fault in the area, thanks for update. I think i have similar problem, poor http downloads, 1-3mb/s has been going on for while now, i'd agree it does seem to be getting worse, thanks for the link. I put the router into modem mode as you suggested, download speeds did improve slightly, problem is its a morning test not a evening one like the others. I think i'm going to have to do a factory reset now, the unit has crashed, locked message saying 'Your unit is updating, please wait a moment' and still locked 30 mins later lol....
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i_llogical
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Re: Poor average download speeds 2mb/s is normal?

Sadly modem mode failed to improve the http download speed. I needed to factory reset, not able to login to modem location, total crash or lock down. Fresh test 1.6GB from https download took me 27 minutes, the download averaged 1-2mb but fell as low 100kb for half the time. I think is should take 10 mins max on a reasonable connection. I will investigate further..
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