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UnwiseDaveb
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Poor Vivid 200 Speeds in L36

Hi,

Can anyone confirm poor congestion or suggest help in improving speed in L36? When I first got Vivid 200 I was going 200Mb+ download speed, for the past few months it barely goes above 10Mb and routinely is only 5-6Mb.

Router Status:

Cable Modem EuroDOCSIS 3.0 Compliant
Serial Number 483258WV0D0BC
Boot Code Version PSPU-Boot 1.0.20.1391
Software Version V1.01.11
Hardware Version 1.03
CA Key Installed

Cable Modem Status:

Acquired Downstream Channel (Hz) 299000000 Locked

Ranged Upstream Channel (Hz) 31000000 Success
Provisioning State OK Operational

Downstream

Frequency (Hz) 299000000 267000000 275000000 283000000 291000000 307000000 315000000 323000000

Power Level (dBmV) 6.04 5.30 5.51 5.96 5.94 5.72 5.33 5.30

 

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Andy2110
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Re: Poor Vivid 200 Speeds in L36

I'm in s12 Sheffield and exactly same happening to me
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Bestie
Fibre optic
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Re: Poor Vivid 200 Speeds in L36

Do you have a fault number for Utilisatioon?

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Re: Poor Vivid 200 Speeds in L36

Hi UnwiseDaveb,

Thanks for posting!

Really sorry to hear you're having trouble with your connection.

I've run diagnostics on your equipment and everything is looking healthy at this end. Your levels are all within spec and there are no issues with the network in your area.

Are you connecting wired or wirelessly?

Speak soon Smiley Very Happy

Josh


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UnwiseDaveb
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Re: Poor Vivid 200 Speeds in L36

Hi Josh,

I typically connect wirelessly but I've tried wired as well. Plus the 250+ speeds I was obtaining when the service was first installed was wireless.

Dave. 

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Re: Poor Vivid 200 Speeds in L36

Hello UnwiseDaveb,

Thanks for a quick reply Smiley Happy

Apologies again about this. I wonder if you've tried testing your speeds with your Hub in Modem Mode? This will rule out any router related issues with your connection.

Catch you again soon,

Take care.

Heather_J

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