Menu
Reply
  • 18
  • 0
  • 0
furnitureman
Tuning in
85 Views
Message 1 of 4
Flag for a moderator

Poor Speed in LU5

For the last few months my Internet connection has been very slow. I measured the speed and it ranges from 51mbps during the day to 6mbps in the evening. There seems to be some sort of routing problem. The websites that I view don't seem to finish loading all the bits and bobs - I couldn't even view the BBC weather map today. This is confirmed when I look at my Samknows log (the Samknows box just monitors my internet connection 24/7 and is independent of my PC). It's pretty bad.

0 Kudos
Reply
  • 2.96K
  • 378
  • 939
Superuser
Superuser
75 Views
Message 2 of 4
Flag for a moderator

Re: Poor Speed in LU5

Slow speeds only at peak times (typically 4pm-11pm weekdays and weekends) is normally a symptom of high utilisation/contention in your area.

Somebody from the VM forum team should be along in a few days (up to a week) to check your connection and can confirm if there is a known issue with your segment of the network. If that is the case they should provide a fault reference and pass your details onto another team who should inform you about your credit options for the lack of service via a PM. They should also be able to provide a review date for the fault. Note that it is a review date not an expected fix date and some customers affected by this kind of issue have been waiting over a year for a fix.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  

0 Kudos
Reply
  • 18
  • 0
  • 0
furnitureman
Tuning in
64 Views
Message 3 of 4
Flag for a moderator

Re: Poor Speed in LU5

Just got my monthly report from Samknows 07 Dec 2016. My slowest speed measurement is 4.52mbps. I'm supposed to have a 50mbps connection. Please can you fix it.

Thank you

0 Kudos
Reply
  • 10.82K
  • 308
  • 631
Forum Team
Forum Team
53 Views
Message 4 of 4
Flag for a moderator

Re: Poor Speed in LU5

Hi there furnitureman,

 

Thanks for taking the time to post on the community.

 

I'm sorry to read that you are having issues with your broadband speeds.

 

When I checked your connection, there is a high peak time traffic fault in your area which is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F003488830 and with a review date of 5th April 2017.

 

I will pass this onto my colleagues who will be in touch with more information.

 

Regards

Sam


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply