I'm a fairly new customer to Virgin and cancelled my Sky broadband (10 Mbps but stable) in the hope of a faster, more stable broadband. Unfortunately, this hasn't been the case so far and I am now wishing I hadn't cancelled my Sky contract.
I have the 50 Mbps package and have noticed recently that broadband performance in the evenings is awful. When I say awful I mean it's peaking around 3 mbps which is extremely frustrating when trying to stream any TV or even do anything internet related. At the weekends, in the mornings, I'm getting just over the 50 mbps but that quickly disappears and reverts back to the 3 Mbps in the afternoon / evenings.
I have called the support team quite a few times now and on all occasions I waited just over 15 minutes and then I was cut off!! I'm finding it virtually impossible to get any help whatsoever.
I am running a daily speedcheck with my iPhone and we currently have no laptops or computers running on the network.
Please can you let me know if there is a problem in the area and also how I would go about cancelling the contract early as I am unhappy and frustrated with the poor performance of the broadband offered.
And finally, yes I have followed all the steps online to help with my broadband performance and nothing seems to improve it.
Virgin staff are taking 1-2 weeks to reply (From your last post. Bumping puts you to the back of the queue.) at the mo. About as quick as your broadband. Try typing PO13 into the search bar at the top of this page. You may get some info about your area.