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LukeCage77
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Message 1 of 12
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Poor Broadband Speeds - Area 20

Hi,

I'm a fairly new customer to Virgin and cancelled my Sky broadband (10 Mbps but stable) in the hope of a faster, more stable broadband. Unfortunately, this hasn't been the case so far and I am now wishing I hadn't cancelled my Sky contract.

I have the 50 Mbps package and have noticed recently that broadband performance in the evenings is awful. When I say awful I mean it's peaking around 3 mbps which is extremely frustrating when trying to stream any TV or even do anything internet related. At the weekends, in the mornings, I'm getting just over the 50 mbps but that quickly disappears and reverts back to the 3 Mbps in the afternoon / evenings.

I have called the support team quite a few times now and on all occasions I waited just over 15 minutes and then I was cut off!! I'm finding it virtually impossible to get any help whatsoever.

I am running a daily speedcheck with my iPhone and we currently have no laptops or computers running on the network.

Please can you let me know if there is a problem in the area and also how I would go about cancelling the contract early as I am unhappy and frustrated with the poor performance of the broadband offered.

And finally, yes I have followed all the steps online to help with my broadband performance and nothing seems to improve it.

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Numptynuts123
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Message 2 of 12
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Re: Poor Broadband Speeds - Area 20

Area 20 also,same problem. Not going to hijack your thread but search for Area 20 and you will see my posts. Second engineer calling tomorrow.
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LukeCage77
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Message 3 of 12
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Re: Poor Broadband Speeds - Area 20

Thanks for that Numptynuts, glad to hear an engineer is calling tomorrow

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LukeCage77
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Message 4 of 12
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Re: Poor Broadband Speeds - Area 20

Sorry to be a bit dumb but is area 20 a large area that they cover do you know? I'm a PO13 postcode and I just read some of the other threads that were saying they were in Liverpool??

 

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blazingmagnums
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Message 5 of 12
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Re: Poor Broadband Speeds - Area 20

I am in Prenton and Manchester is classed as Area 20. 2-5mb in the evening. It's beyond a joke 

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LukeCage77
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Message 6 of 12
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Re: Poor Broadband Speeds - Area 20

Please can someone from Virgin respond to my query?
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pete7049
Well-informed
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Message 7 of 12
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Re: Poor Broadband Speeds - Area 20

Virgin staff are taking 1-2 weeks to reply (From your last post. Bumping puts you to the back of the queue.) at the mo. About as quick as your broadband. Smiley Happy Try typing PO13 into the search bar at the top of this page. You may get some info about your area.

F003443743. December '14 - May '17.
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alfredwellesly
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Message 8 of 12
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Re: Poor Broadband Speeds - Area 20

well im in area 20 and down south in the kt23 postcode just outside leatherhead in surrey and I'm having all sorts of speed issues ...

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GB1987
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Message 9 of 12
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Re: Poor Broadband Speeds - Area 20

Area 20 PO13 mine is really slow also. Think the next review date is now March 2017.
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Alfie_G
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Message 10 of 12
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Re: Poor Broadband Speeds - Area 20

Pay for 200MB getting 2.5MB tonight! Area 20 PO6

2016-12-23.png

 

 

 

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