Recently updated to Vivid Gamer and received the new Super Hub 3. Connected my gaming rig to the router via Cat6 cable and was thrilled to try it out. Note I am the only one who is using this broadband connection.
The speed is great, getting 190-220 Mbit/s down and 9-10 Mbit/s up at any time of the day
However, I was quite disappointed that during peak hours between approx. 16:00-22:00 I am getting ping spikes and packet loss which results in me teleporting and rubberbanding in any game I play.
I tried calling support and got held for 20 minutes until a customer service advisor said that he would transfer me to someone else and I waited another 20 until the automatic answer machine said that someone would call me back within an hour and nobody actually did.
C:\Users\PC>ping google.com -t gives pretty much the same results at any time during the peak hours; I am getting 3-4 pings at 30-50 and then 1-2 that are 100-300 and then again a few good pings and a few bad ones and so on.
I am writing here in hopes that someone will actually help me and sort this out because paying £45 monthly for the broadband that is called Vivid Gamer and is useless for gaming is absurd.