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Message 11 of 31
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Re: Ping spikes and intermittent youtube buffering issue

Hi manzir95,

 

Welcome to the community and thanks for posting.

 

My apologies you are experiencing high pings and buffering issues.

 

Looking at your connection, there is a high peak time traffic fault in your area which can cause slow speeds and issues with latency/ping times. The reference number is F004106196 and has a review date of 5th April.

 

I know you mentioned that the router is downstairs and you are using a wireless connection, however are you able to complete ping tests/trace routes whilst wired outside peak hours for us to take a look at please?

 

Let us know how you get on

Sam


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Message 12 of 31
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Re: Ping spikes and intermittent youtube buffering issue

Wish it were possible but there's no way for me to connect wired, the computer is upstairs and the router is down and you say there's a traffic fault in my area does that mean I'm entitled to the credit people recieve when they have a traffic fault?
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Message 13 of 31
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Re: Ping spikes and intermittent youtube buffering issue

Evening manzir95,

 

Thanks for getting back to me.

 

In regards to the high peak time traffic fault in your area, I have sent you a PM (purple envelope icon, right corner) to discuss this further.

 

Speak soon

Sam


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Message 14 of 31
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Re: Ping spikes and intermittent youtube buffering issue

Done and btw I done the ping test on wired network and its the same inconsistent times jumping between 35ms and 70ms, exactly the same as wifi so not a wireless issue
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Message 15 of 31
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Re: Ping spikes and intermittent youtube buffering issue

Btw if u don't mind can u tell me when this traffic fault first started so I can get an idea how long it would be till something fixes
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Message 16 of 31
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Re: Ping spikes and intermittent youtube buffering issue on wired

1.JPGPing result outside of peak times

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Message 17 of 31
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Re: Ping spikes and intermittent youtube buffering issue

Getting worse ping spikes than before now, this time I'm getting some packet loss as well at the same times everyday http://www.thinkbroadband.com/ping/share/aac430ad3ead3db325f3097873cffccf.html

f27d4bdac6e42f91d4223e617dea558c-14-03-2017.png

 

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Message 18 of 31
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Re: Ping spikes and intermittent youtube buffering issue

Hello manzir95,

Thanks for getting back in touch Smiley Happy

Apologies again for the fault in your area. We're unable to give specific start dates, but we can keep you updated on any progress or changes, so please do keep in touch with us.

Thanks for your patience,

Take care.

Heather_J

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Message 19 of 31
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Re: Ping spikes and intermittent youtube buffering issue

I'm still getting high latency in peak times

 

fc19cd6dcffc2e777708d41f568af5c0b58f20a5-19-09-2017.png 

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Message 20 of 31
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Re: Ping spikes and intermittent youtube buffering issue

Hello manzir95,

Thanks for keeping in touch Smiley Happy

Sorry that you're still having problems with your connection. Your Hub is currently 'non contactable', do you usually turn it off in the day?

Speak soon,

Take care.

Heather_J

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