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Trouble shooter
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Message 21 of 41
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Re: Ping issues in evenings (gaming)

As of right now the latency is okay. If I see it rise today I'll ping a capacity planning bod at Liberty Global and ask them to have a look. 

Cheers.

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Message 22 of 41
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Re: Ping issues in evenings (gaming)

The problem seems to be resolved at least from here - there are 2 routes being load-balanced across now and the trace is breaking out of the MPLS tunnel on a different router in Amsterdam.

carl@HP-Microserver:~$ traceroute 104.160.141.3
traceroute to 104.160.141.3 (104.160.141.3), 30 hops max, 60 byte packets
1 gateway (192.168.0.1) 0.627 ms 0.560 ms 0.533 ms
2 10.93.56.1 (10.93.56.1) 14.909 ms 15.741 ms 15.592 ms
3 leed-core-2a-xe-810-0.network.virginmedia.net (62.252.224.121) 17.802 ms 16.506 ms 17.793 ms
4 * * *
5 * * *
6 * * *
7 brnt-ic-1-ae0-0.network.virginmedia.net (62.254.42.198) 26.962 ms 18.098 ms 17.899 ms
8 m686-mp2.cvx1-b.lis.dial.ntli.net (62.254.42.174) 23.450 ms 21.858 ms 21.374 ms
9 * * *
10 nl-ams02a-rc2-lag-8-0.aorta.net (84.116.130.98) 25.405 ms 27.334 ms 25.966 ms
11 nl-ams04a-ri2-ae6-0.aorta.net (84.116.135.182) 31.416 ms nl-ams04a-ri3-ae8-0.aorta.net (84.116.130.97) 28.060 ms 25.931 ms
12 213.46.182.2 (213.46.182.2) 25.811 ms 28.424 ms 33.886 ms
13 213.46.182.2 (213.46.182.2) 31.808 ms * *
14 104.160.141.3 (104.160.141.3) 28.919 ms 32.674 ms 25.889 ms

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fixmynetplease
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Message 23 of 41
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Re: Ping issues in evenings (gaming)

Still getting same issue here. Seems like everyone else is able to get past this route fine but I'm encountering ping issues. It's way beyond any knowledge I have of networking but is there anything that could explain it just affecting me?

 

Tracing route to 104.160.141.3 over a maximum of 30 hops

1 6 ms 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 14 ms 17 ms 16 ms cosh-core-2b-xe-805-0.network.virginmedia.net [80.0.142.229]
4 * * * Request timed out.
5 32 ms 17 ms 14 ms brnt-ic-1-ae0-0.network.virginmedia.net [62.254.42.198]
6 20 ms 19 ms 20 ms m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
7 * * * Request timed out.
8 * * * Request timed out.
9 51 ms 57 ms 96 ms nl-ams04a-ri2-ae7-0.aorta.net [84.116.134.89]
10 54 ms 56 ms 57 ms nl-ams04a-ri3-ae0-0.aorta.net [84.116.135.57]
11 * * * Request timed out.
12 * * * Request timed out.
13 63 ms 54 ms 43 ms 104.160.141.3

Trace complete.

 

 

 

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Djh100
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Message 24 of 41
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Re: Ping issues in evenings (gaming)

Hi Fixmynetplease,

I'm not as savvy as you are, but can confirm I am having the exact same issue as you have explained.

I also play League on EUW and this past week the ping has moved from a stable 30-33ms up to 50-60ms in the evenings which has affected the game significantly and I am currently unable to play because of it.

It is fine in the morning, then every evening without fail, it has increased to 50-60ms.

My brother who lives several miles away, who is also on VM with the same setup, has not had such severe issues but has also seen an increase up to around 37-40ms.

Please let me know if you find a resolve, I will favourite this post so I can keep tabs.

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fixmynetplease
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Message 25 of 41
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Re: Ping issues in evenings (gaming)

Ok, found this tool: https://lagreport.euw.leagueoflegends.com/en/

As you can see below, LoL EUW servers are returning high latency during peak times from all Virgin Media traffic coming from Gosport, Hampshire. I cycled through other ISPs and Virgin Media are the only ISP with a graph like this.

latency1.PNG

Also, packet loss increases during these times:

packetloss1.PNG

And jitter also increases to 2ms during the same periods. 

 

The text at the bottom says: "Connection comparisons are based on ethernet-only games averaged over the last 30 days".

So, in conclusion:

  • Virgin Media has bad pathing to LoL EUW servers.
  • This has only started occuring within the last month
  • The latency/ping increases when pathing through the .aorta.net servers.
  • Packet Loss and Jitter are also a problem during peak times
  • This is affecting ALL of the Gosport area and is NOT a problem on the League of Legends side.
  • This is affecting VIRGIN MEDIA CUSTOMERS ONLY
  • Other ISPs are NOT experiencing the same problems.

Sort it out

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Luke_113
Up to speed
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Message 26 of 41
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Helpful Answer

Re: Ping issues in evenings (gaming)

Unfortunately they won't.

I'm a VM Business customer, and some of my traceroute is slightly different presumably due to location but also I go via a slight different pathing in the VM network, but have been run a couple of traceroutes as had noticed my usual ping in HoTS of 9-31ms was around 130ms last night and as you might be aware this makes the game entirely unplayable, ping graphs from 3 different places 2 of which use similar routes to hit my router show nothing at all, but the other obviously bouncing via a congested link somewhere can show the last 48 hours at roughly 5-6pm the average ping more than triples then dies off shortly after 11pm, so basically during peak time, VM have no redundancy or additional capacity to move core network traffic around. THIS is whats not good enough not even having sufficient bandwidth for your existing customers! All the mean while flyering my area to get more customers.....

Virgin Media only EVER care when its flagged up in a big way on Twitter or makes their forums explode. I 100% guarantee without some kind of decent media coverage it'll get slightly better over a couple of weeks then a few months down the line the exact same issue starts up again. My business contract is up in a few months and that can't come quick enough.

I forget which user flagged that the issue is with the Liberty Media and not directly with VM, I'm sorry but that's an apologist excuse, my question back would be why do VM sell a 'gamer' package then if you can't actually game on it for any of the useful part of the evening (to those who work), or at the weekends either? They should be actively monitoring their peering links and manually moving congestion around if its this bad, its also their NOC team not doing their job effectively or their capacity planner doing a terrible job, as part of the problem is the VM core, and part of the problem is their peering links!

Unfortunately I'm fairly certain actual VM techs are banned from their forums as they don't want techs explaining the problem to people who understand, they would much rather have them hidden behind about 6 layers of call operators first!

I don't have the link to paste in here but I'm sure you can see my post history somehow and see the business related conversation I've been involved in for about 15+ months around ping and issues on VMB/VM network, and from what I can see neither VM or VMB (as they're 2 separate companies) actually care.

Virgin have for many years held gamers in contempt for wanting to do anything more than browse facebook and read news websites, as I switched away from having 50mb about 6-7 years ago, to 2mb on BT because ping was such an issue, and its sad that I'm going to highly consider switching away again from 200mb to about 40mb.... but I just can't stand the random lag spikes that you just DO NOT GET on DSL based options because BT actually listen to their network planners properly (at least most of the time)!

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fixmynetplease
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Message 27 of 41
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Re: Ping issues in evenings (gaming)

@Luke_111

Thank you for that. I'm out of contract now and had been (foolishly) assuming Virgin Media might do something about this. I've tagged your answer as helpful, not because it fixed the issue, but because it's the kick up the ass I need to just bite the bullet and swap ISP.

I've had serious on-and-off problems for over a year with Virgin Media when at my old place I had reasonably consistent and reliable internet with BT. It's about time I took my business elsewhere. At the end of the day I've been paying out the ear for a service that I rarely, if ever, receive stably for a month. 

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Luke_113
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Message 28 of 41
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Re: Ping issues in evenings (gaming)

hi @fixmynetplease

 

14.12.17 @ 16:1514.12.17 @ 16:1514.12.17 @ 17:5814.12.17 @ 17:5814.12.17 @ 18:5514.12.17 @ 18:55I would say get in touch with BT and see if they'll give you any info about G.Fast or FTTP rollout in your area. The moment thats live in my area Virgin will be dropped by me. Its sad because I can see G.Fast being the death knell of Virgin Media, because VM won't bother trying to change anything until its too late as all big companies do because their view will be were too big to fail, I started writing this a while ago and had done some traceroutes during that time up to now, see attached, no pvp for me tonight then! 

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Luke_113
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Message 29 of 41
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Re: Ping issues in evenings (gaming)

For the complete picture see images of 11-14 December from think broadband showing a slight issue on one day, and another service I use also located in the UK that is picking up the increased network load and showing it dropping off, to me this shows that there is a problem IN Virgin's network, i.e. something they can do to minimise ping issues, and that there is a problem OUT of Virgin's network again something they can at least report and push for a fix on!

11.12.17 Think Broadband11.12.17 Think Broadband12.12.17 Think Broadband12.12.17 Think Broadband13.12.17 Think Broadband13.12.17 Think Broadband14.12.17 Think Broadband14.12.17 Think Broadband11.12.17 other ping service11.12.17 other ping service12.12.17 other ping service12.12.17 other ping service13.12.17 other ping service13.12.17 other ping service14.12.17 other ping service14.12.17 other ping service

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Message 30 of 41
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Re: Ping issues in evenings (gaming)

@Luke_113

Liberty global get mentioned as they are the company who OWN Virgin media and have control of the purse strings etc
~~~~~~~~~~~~~~~~~~~~~~~~~
All posts made are personal opinions as I do not work for VirginMedia.
Kudo's a post if you find it useful and want to say thanks
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