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nigel1969
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Message 11 of 22
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Re: Ping Issues WV13

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nigel1969
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Message 12 of 22
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Re: Ping Issues WV13

bump Smiley Indifferent

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nigel1969
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Message 13 of 22
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Re: Ping Issues WV13

anyone?

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Message 14 of 22
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Re: Ping Issues WV13

Hi there nigel1969,

 

Really sorry to hear about the connection fault experienced. Smiley Sad

 

It seems that there is still an issue present via the network segment.

 

I've forwarded this over to our Networks team to investigate further.

 

I'll make sure to get back to you with an update as soon as more information becomes available.

 

Speak to you soon,

 

Nat_J

 

 


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Message 15 of 22
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Re: Ping Issues WV13

Hi nigel1969,

 

Still waiting for an update regarding the high demand for our service in your area.

 

There does also appear to be an issue present with the equipment upstream power level and I can arrange for an engineer to take a look at this for you in the meantime.

 

I've sent you a private message so that we can get this sorted for you.

 

Hope to speak to you soon,

 

Nat_J


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nigel1969
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Message 16 of 22
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Re: Ping Issues WV13

engineer came out said power levels was spot on and also mentioned the fix date had been pushed back to april

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nigel1969
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Message 17 of 22
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Latency issue Wolverhampton (WV13) on going for over a year.

For over the last 13 months i have had nothing but issues with my virgin media broadband and i think this is my third thread created on hear about the issue.

My Broadband package is VIVID 200 and i am using a super hub 3 (my 6th router in time frame of issue)

so this is what my connection is currently like 

Untitled.jpg

 

As you can see there is latency spikes which makes my connection not great for online gaming which is what i mostly use it for.

also when using ping plotter you can see the average ms of the round trip constantly jumping up and down.

NOW ONTO THE SECOND ISSUE WITH MY CONNECTION

SPEED Smiley Indifferent

I have only ever seen the 200mb speed once on a speed test when doing a wired one on my pc using speedtest.net when testing it to the wolverhampton virgin media server. 

yet when ever i use my xbox one or ps4 i have never gotten over a 100 and it constantly goes up and down sometimes as low as 8mbps AT ALL TIMES OF THE DAY!!!!

NOW I AM AWARE THERE IS AN OPEN UTILIZATION FAULT IN MY AREA SUPPOSED TO BE FIXED IN APRIL (WONT HOLD MY BREATH) 

there is clearly something wrong with my connection but i get fobbed off all the time and i am sick of it now i have been a loyal customer for over 6 years and always recommended virgin to friends and family.

Like i say this is not the first time i have complained about this issue but your engineers seem to think as long as they get good speeds on there tab when testing to vm server that all is fine well it isn't.

config.jpgmodem stats.jpgnetwork log.jpg

upstream.jpg

 ping plotter.jpg

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nigel1969
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Message 18 of 22
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Re: Latency issue Wolverhampton (WV13) on going for over a year.

Also why is it if there is a fault in my area why are people 3 doors down from me having virgin media installed? 

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nigel1969
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Message 19 of 22
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Re: Latency issue Wolverhampton (WV13) on going for over a year.

No reply lol no surprises there then just brush it under the carpet
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Message 20 of 22
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Re: Latency issue Wolverhampton (WV13) on going for over a year.

Hi nigel1969,

Thanks for getting in touch, hope you're well Smiley Happy

Sorry to hear about your connection problems, I'll happily look into this for you.

I just need to confirm a few details via PM (purple envelope, top right).

Speak with you soon,

Take care.

Heather_J

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