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GuitarJoe
On our wavelength
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Phoned customer services 'there's work being done on Friday'

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Robbing **bleep**s.

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chutwutt
Superfast
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Re: Phoned customer services 'there's work being done on Friday'

thats not accurate as they have to work on it to maintain network and u can claim credit day2day basis

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GuitarJoe
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Re: Phoned customer services 'there's work being done on Friday'

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It's amazing how it works in the middle of the night.

Throttled like crazy on a 200mb contract. Can't wait to ditch these absolute jokers.

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Forum Team
Forum Team
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Re: Phoned customer services 'there's work being done on Friday'

Hello GuitarJoe,

Thanks for getting in touch, hope you're well Smiley Happy

Sorry to see that you're experiencing slow speeds, this can be disappointing.

I've taken a look into this and I can see that we do have a fault in your area which can be responsible for reducing speeds during peak time hours (evenings and weekends). The fault ref is: F005015394 and it's due for review on the 3rd May, please get back in touch on or after the review date for a progress update.

Thanks for your patience,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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