Re: Phoned customer services 'there's work being done on Friday'
Thanks for getting in touch, hope you're well
Sorry to see that you're experiencing slow speeds, this can be disappointing.
I've taken a look into this and I can see that we do have a fault in your area which can be responsible for reducing speeds during peak time hours (evenings and weekends). The fault ref is: F005015394 and it's due for review on the 3rd May, please get back in touch on or after the review date for a progress update.
Thanks for your patience,
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