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mags651
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Paying for 70Mb getting 7Mb

Hi

It seems that since we were swapped to the 70Mb boost from the 50Mb our broadband speeds have been awful and our devices are hanging regualrly.

Saw another post on her and suggested posting router status posts so here goes ..

Thanks for any help?

Network Log

First TimeLast TimePriorityError NumberDescription
 10/11/2016 14:59:05  10/11/2016 14:59:05  Critical (3)  82000400  Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; ............ 

 

Downstream

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8 235000000 Hz 243000000 Hz 251000000 Hz 259000000 Hz 267000000 Hz 275000000 Hz 283000000 Hz 291000000 Hz Locked Locked Locked Locked Locked Locked Locked Locked 25 26 27 28 29 30 31 32 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 3.1 dBmV 2.7 dBmV 2.2 dBmV 1.9 dBmV 4.1 dBmV 4.3 dBmV 4.4 dBmV 4.6 dBmV 37.8 dB 37.9 dB 37.8 dB 37.7 dB 37.8 dB 37.9 dB 38.2 dB

38.3 dB

Frequency (Hz)
Lock Status(QAM Lock/FEC Sync/MPEG Lock)
Channel ID
Modulation
Symbol Rate (Msym/sec)
Interleave Depth
Power Level (dBmV)
RxMER (dB)

 

Upstream

Upstream   US-1 US-2 US-3 US-4 2.0 2.0 N/A N/A 1 2 N/A N/A 37600000 Hz 31000000 Hz N/A N/A Success Success N/A N/A QAM16 QAM16 N/A N/A 5120000 5120000 N/A N/A 128 128 N/A N/A 41.5 dBmV 41.8 dBmV N/A N/A 0 0 N/A N/A 0 0 N/A N/A 1 1 N/A N/A 1 1 N/A N/A

Channel Type
Channel ID
Frequency (Hz)
Ranging Status
Modulation
Symbol Rate (Sym/sec)
Mini-Slot Size
Power Level (dBmV)
T1 Timeouts
T2 Timeouts
T3 Timeouts
T4 Timeouts
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Superuser
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Re: Paying for 70Mb getting 7Mb

So we can help us to help you, can you

Go to your Superhub Log in screen

Do NOT log in.

Little button top right.....


Can you post Upstream, Downstream and Network logs.



Screen caps are nice, C&P will do- Don't stress about formatting if you C&P. Someone will get a look and see if there's anything obvious amiss.


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mags651
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Re: Paying for 70Mb getting 7Mb

Ive already included this in my original post

Thanks for investigating

 

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Superuser
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Re: Paying for 70Mb getting 7Mb

LOL wrong window...now to track down who I was asking that to.

What you should have got was...Can you set up a BQM

 HERE

 Run it for say 24 hrs, and post the result.

 Dont forget youll need to make sure your super hub is configured to reply to ICMP echo requests...

 

BQM.jpg

 

 


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mags651
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Re: Paying for 70Mb getting 7Mb

Thanks will try that tomorrow.

What do I put as the target IP?

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Superuser
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Re: Paying for 70Mb getting 7Mb

It SHOULD auto populate with your current WAN IP

If your not sure,

http://wanip.info/


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