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shaundor
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Paying for 50mb getting 5-6? Speed test Checked

hey everyone!

 

I'm currently living in a house share of 5, we're paying for a 50mb broadband package and are only getting 5-6mb. Now theres 2 devices currently using our network and we're getting 5-6mb instead of what we're paying for?

 

It seems to have gotten like this late sunday night all of a suddern? Any reasons why? I've tried both Cat5e Wired and Wireless both are slow.

 Heres a test: http://www.speedtest.net/my-result/6071587478

Thanks!

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Forum Team (Retired) Adam_L
Forum Team (Retired)
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Re: Paying for 50mb getting 5-6? Speed test Checked

Hi shaundor, 

Let me take this opportunity to give you a warm welcome to our forum community! It's great to see so many new faces around here.

I am sorry to hear about your troubles with slow speeds, I promise to do my very best in order to resolve this for you. 

I have run diagnostics on your connection and I noticed that there are currently 2 issues affecting your connection. The first is one that will require the attention of one of our engineers, and that is all of your downstream power levels are currently running too high. I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking. Please respond to me there and I'll get this sorted for you.

The second issue affecting your connection is that your area cable seems to be suffering some load issues especially during the peak times of day. We're planning to undertake some upgrades to parts of our external network in your area in order to combat this.

The upgrades will be to improve bandwidth and performance during the peak hours, the reference number for this is F005047810 and is currently set to be reviewed around the end of March. Thanks for your patience with regards to this matter, one of my colleagues will be in touch with some more information for you.

I will need to pass this onto the relevant team to take a look for you but before I can do so I will need to clear a few security questions with you. I will send you a separate PM (purple envelope at the top) detailing what's needed. Please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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