Menu
Reply
  • 5
  • 0
  • 0
xEpicElliex
Joining in
150 Views
Message 1 of 9
Flag for a moderator

Paying for 200mbps but...

So I am paying for the 200mbps broadband with Virgin, I am an online gamer/streamer so I heavily rely on fast and stable connections. 

My PC is connected directly into the router for stability. 

I often do speed checks to insure that before I play I wont have any issues. 

Now I have noticed since being with virgin, my connection speeds are all over the place whether its 60mpbs or 90 mpbs, but I have NEVER seen my speed go over 100mpbs, now I know this is fast enough to support online gaming/streaming etc however I pay for 200mpbs so why am I not getting it? 

 

0 Kudos
Reply
  • 5.36K
  • 273
  • 1.18K
Superuser
Superuser
138 Views
Message 2 of 9
Flag for a moderator

Re: Paying for 200mbps but...

If 90Mbs is your cap all the time then you are limited by your own hardware/software as that is the cap a 10/100 connection gives, and you need a 10/100/1000 gigabit connection to go over that.
~~~~~~~~~~~~~~~~~~~~~~~~~
All posts made are personal opinions as I do not work for VirginMedia.
Kudo's a post if you find it useful and want to say thanks
Mark a post as a helpful answer if it answers your question

0 Kudos
Reply
  • 5
  • 0
  • 0
xEpicElliex
Joining in
134 Views
Message 3 of 9
Flag for a moderator

Re: Paying for 200mbps but...

I am not getting 90 all the time, it varies. Some days its 60, some its 70, last night was 82. 

Well I am using the router virgin supplied me with, so I would have assumed it was capable of giving the 200mbps speeds since that was the package I purchased. 

 

0 Kudos
Reply
  • 155
  • 2
  • 11
Timwilky
Dialled in
124 Views
Message 4 of 9
Flag for a moderator

Re: Paying for 200mbps but...

I have had problems myself where my connection would max at about 90Mb. It turned out to be the cable between the hub and computer. For some reason the nic would randomly downgrade to a 100Mb connection. Cured by swapping the cable.
0 Kudos
Reply
  • 5.36K
  • 273
  • 1.18K
Superuser
Superuser
116 Views
Message 5 of 9
Flag for a moderator

Re: Paying for 200mbps but...

The router is capable. It's more looking at your hardware.

What spec cable are you using?
What are the spec of your Ethernet ports?
What is your LAN card capable of?
Do you have any software controlling your max speeds?




If you've never gone over 100Mbs then your own devices are currently not capable for whatever reason.
~~~~~~~~~~~~~~~~~~~~~~~~~
All posts made are personal opinions as I do not work for VirginMedia.
Kudo's a post if you find it useful and want to say thanks
Mark a post as a helpful answer if it answers your question

0 Kudos
Reply
  • 5
  • 0
  • 0
xEpicElliex
Joining in
106 Views
Message 6 of 9
Flag for a moderator

Re: Paying for 200mbps but...

What spec cable are you using?

I cannot guarantee what cable I am currently using - so I have just ordered another 10 /100/1000 Gigabit cable (just in case) 

What are the spec of your Ethernet ports?

I am not sure how to check this? 


What is your LAN card capable of?

I can confirm LAN card is capable of 10/100/1000


Do you have any software controlling your max speeds?

I do have the Killer installed but I haven't opened it to my knowledge but I will look at it when I am home Smiley Happy 

 

I appreciate your help as well Smiley Happy 

0 Kudos
Reply
  • 5.36K
  • 273
  • 1.18K
Superuser
Superuser
96 Views
Message 7 of 9
Flag for a moderator

Re: Paying for 200mbps but...

Killer does like to play up, seen that happen plenty of times so check later.
~~~~~~~~~~~~~~~~~~~~~~~~~
All posts made are personal opinions as I do not work for VirginMedia.
Kudo's a post if you find it useful and want to say thanks
Mark a post as a helpful answer if it answers your question

0 Kudos
Reply
  • 5
  • 0
  • 0
xEpicElliex
Joining in
76 Views
Message 8 of 9
Flag for a moderator

Re: Paying for 200mbps but...

Right so I have doubled checked my cables (which are currently CAT 5E but I have ordered CAT 6 now) so I know it isn't the cables anyway... 

Killer isn't set up on my PC yet as in it doesn't manage anything so that shouldn't be a problem

My LAN card is capable of supporting high speeds. 

So I cannot think why I am not getting any higher speeds than 90mbps, I have no hardware limiting my speeds what so ever. 

Anyone have any ideas? 

0 Kudos
Reply
  • 10.82K
  • 308
  • 631
Forum Team
Forum Team
51 Views
Message 9 of 9
Flag for a moderator

Re: Paying for 200mbps but...

Hiya xEpicElliex,

Thanks for posting on the community.

I'm sorry to read that you are not achieving the up to 200 Mbps broadband speeds.

I can see that you have had advice from the community so far, which is great.

Looking at your connection, the line and hub have come back as fine. The power levels are within range, there are no faults reported and the network segment is running stable.

You can try a speed test whilst the Hub is in modem mode to see if the speeds differ?

If you connect the PC direct to the Hub and let me know, I can see the speed it is linked at.

Hope to hear from you soon

Sam


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply