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paul59
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Paying for 200 receiving 100 or less.

Hello I realise many others have this issue but as I pay for a 200mbit service I'd like to receive one. 

 

Been testing using iphone 5 s and Speedtest app

best numbers are these.
IMG_2417.PNG

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Re: Paying for 200 receiving 100 or less.

Hi Paul59,

 

Thanks for posting your speed test. That is actually a fairly typical speed over wireless and may be limited by the phones internal wireless receiver. Could you try a speed test from a wired PC and see if you're getting the same? 


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Sishake
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Re: Paying for 200 receiving 100 or less.

Your lucky with the speed you get
We have 5.6mbps download if lucky and download of 7 no matter how many times we complain it's still poor. Should have stayed with sky
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Message 2 of 13
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Re: Paying for 200 receiving 100 or less.

Hi Paul59,

 

Thanks for posting your speed test. That is actually a fairly typical speed over wireless and may be limited by the phones internal wireless receiver. Could you try a speed test from a wired PC and see if you're getting the same? 


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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paul59
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Re: Paying for 200 receiving 100 or less.

http://www.speedtest.net/my-result/5964087974

This is my result with a Samsung RF711 Laptop using a Alcatel Data Cable.

Take your point about wireless. 

More tests reveal our MacAir on wireless does indeed give 200+ Mbps

How do we get our laptop to operate at full speed?

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Superuser
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Re: Paying for 200 receiving 100 or less.

I am a bit confused about the Alcatel Data Cable. as these tend to be USB data cables, How areyou connecting it to the hub?

The Laptop has a Realtek Gigabit ethernet adapter which should be fine for 200Mbps connected directly to the hub by Cat 5E or better Ethernet cable.

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paul59
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Re: Paying for 200 receiving 100 or less.

The cable has a Ethernet connector at either end and it just plugs into the router in the Ethernet socket. I'm guessing it's not the right cable?
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paul59
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Re: Paying for 200 receiving 100 or less.

The cable has a Ethernet connector at either end and it just plugs into the router in the Ethernet socket. I'm guessing it's not the right cable?
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Superuser
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Re: Paying for 200 receiving 100 or less.

Does it have Cat or Category 5 printed on it?

Cat 5 cables are rated for 100Mbps with Cat 5e and acove rated for 1000Mbps.

It might be worth popping in to your local PC shop and buying a Cat 5e or Cat 6 cable for a few quid. Never hurts to have a spare one knocking about

 

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paul59
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Re: Paying for 200 receiving 100 or less.

Thanks
I'll get the right cable then.
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Sishake
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Message 9 of 13
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Re: Paying for 200 receiving 100 or less.

Your lucky with the speed you get
We have 5.6mbps download if lucky and download of 7 no matter how many times we complain it's still poor. Should have stayed with sky
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paul59
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Message 10 of 13
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Re: Paying for 200 receiving 100 or less.

Good luck with Sky/BT
Single figures seems to be the norm
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