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jaymc84
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Paying for 100mb/s getting 1mb/s

Moved house 6 months ago and while it's never been as quick as at the the last house, in recent weeks its almost ground to a halt.
At 11.30 last night I ran a test an it was up to 45mbs but most of the time (even during the day) its around 1mbs - 7mbs.
Yesterday I tried to download Open Office, its 127mb and it was going to take 45 mins to complete!

This can't be right, even a rubbish company like Talk Talk must offer better than that.

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Superuser
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Re: Paying for 100mb/s getting 1mb/s

Are you using a wired Ethernet connection to the VM hub or a wireless connection? Wireless is easily disrupted by a number of external factors, so a wired test is the best way to get a true picture of what speed your line is able to achieve. It also helps to pinpoint if the issue is with the wireless or your line.

If you go to http://192.168.0.1/ (or http://192.168.100.1/ if you are in modem mode) to get the VM hub GUI. Don't login but instead click on Router Status which is either a button in the top right of the screen or a text link at the bottom of the screen depending on which hub you have. Click on the Downstream, Upstream and Network Log sections and copy & paste the figures from those screens and post them here, don't worry about the formatting or you can post screenshots if that is easier. Be careful to edit out or obscure any reference to your WAN IP or MAC address in the log to protect your privacy.

The community can have a look for you and see if anything in the figures looks wrong and advise accordingly. Or you can wait for the VM staff to pick up this thread (can take up to a week) and run checks on your line.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  

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microkid
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Re: Paying for 100mb/s getting 1mb/s

I feel your pain I am paying for 70mb/sand get 2mb/s. Virgin have told me this is due to high utilisation in my area that can only be resolved by them upgrading their infrastructure. They are unable to tell me when it will definetly be back to full speed, and they have refused to offer a meaningful discount. So I am off to BT, which is a shame as I have been a virgin customer for 10 years and it really has been awesome but this last year has been pants.

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jaymc84
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Re: Paying for 100mb/s getting 1mb/s

 

 

 

down.jpgup.jpgNetwork Log

First TimeLast TimePriorityError NumberDescription
 17/00/2017 21:36:18  17/00/2017 21:36:18  Critical (3)  2436694078  TOD established 

           

       
       

I've also added in reports from broadband speed checker - The top one is with the ethernet plugged in, you can see the big difference two mins before on the wi-fi and just how bad it goes sometimes. With regards to the router its in the same room that I'm using the laptop (downstairs living room) and placed fowards with no electrical devices blocking.

Date Ping Download Speed Upload Speed IP Address  Internet service provider

 

18/01/2017 18:38

133 ms

100.93 Mb/s

6.76 Mb/s

 

Virgin Cable

 

18/01/2017 18:36

208 ms

38.95 Mb/s

8.57 Mb/s

 

Virgin Cable

 

17/01/2017 22:26

879 ms

0.59 Mb/s

17.21 Mb/s

 

Virgin Cable

 

17/01/2017 14:33

320 ms

46.40 Mb/s

8.81 Mb/s

 

Virgin Cable

 

17/01/2017 13:42

824 ms

1.26 Mb/s

5.13 Mb/s

 

Virgin Cable

 

17/01/2017 00:07

422 ms

35.63 Mb/s

6.05 Mb/s

 

Virgin Cable

 

16/01/2017 21:11

399 ms

4.68 Mb/s

4.60 Mb/s

 

Virgin Cable

 

 

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Superuser
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Re: Paying for 100mb/s getting 1mb/s

The power levels posted look OK and if you can get full speed with a wired connection then VM are delivering the speed you pay for to the hub.

What is the spec of the wireless card on the laptop? Some wireless cards are limited to around 40-50Mbps.  At least one of the wireless tests is giving inaccurate results as you can't have an upload speed of 17.21 Mbps on a tier where the upload speed is 6Mbps.

Wireless is easily disrupted by a number of external factors (Cordless phones, baby monitors, microwave ovens, a neighbour's wireless router, etc.) so it is not something VM can control or guarantee, no ISP can.  The VM hubs, like all free ISP routers, are basic devices that for some people are fine but for others not so much.  The only thing VM will suggest is trying different wireless channels, they have a guide here.

There is also a sticky post at the top of the networking board with good advice:
http://community.virginmedia.com/t5/Networking-and-wireless/Getting-a-better-Wireless-Network-Signal...

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  

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