I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004388244). Our technicians are working to get this sorted and have set a review date of 5th April 2017.
I'm really sorry for any inconvenience this may cause.
Tech fan? Have you read our Digital life blog yet? Check it out
We keep selling our broadband service knowing our network cannot take the load so we have reduced all the customers to a speed you can just about use the internet to browse. But don't worry we have not stopped selling it, so on the bright side things can only get worse..
We don't have any money or time fix the problem but we will look in the wallet again on 5 April 2017 to see if we have any money left in it. On the likely event we have spent it we will give you another date.
We will try an convince you its just a small amount of people affected but then tell you its going to take a lot of work to fix??