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Edge89Hammer
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Pathetic internet speeds...

I've just came home to slow internet speeds after a frustrating day at work.

Virgin media claims around 164Mb/s down speeds at peak times for vivid 200 which i am on.

I am currently getting 20Mb/s. Area ref 14

Paying £61 pound a month for service where im getting 1/10 internet speeds im paying for!

Pathetic. Anyone else having this issue?

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greyman
Superfast
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Message 2 of 9
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Re: Pathetic internet speeds...

Don't take it personally, as it would appear that almost everyone his having this issue.

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Superuser
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Message 3 of 9
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Re: Pathetic internet speeds...

almost everyone.... SURE!!!!!
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Edge89Hammer
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Message 4 of 9
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Re: Pathetic internet speeds...

All on area ref 14? How much are you paying?

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Edge89Hammer
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Message 5 of 9
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Re: Pathetic internet speeds...

Can moderators not do anything at all about this? This problems persisted for over a year now...

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Superuser
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Message 6 of 9
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Re: Pathetic internet speeds...

Nope not if it needs laods of upgrades. they take time and cost alot. It can take months to years and each fix still may not fix the problem
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BigManA
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Message 7 of 9
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Re: Pathetic internet speeds...

OP, it really is the matter of whether you have enough patience to wait for the issue to be fixed (which I know is appalling as you'd absolutely expect to get what you pay for but it is what it is)  or call it quits and move over to another provider.

It took a year and five months for me to get my speeds back from over utilisation!
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Forum Team
Forum Team
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Message 8 of 9
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Re: Pathetic internet speeds...

Hi Edge89Hammer,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004091621). Our technicians are working to get this resolved and have set a review date of 26th April.

 

I'm really sorry for any inconvenience this may cause.

 

All the best

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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fergiet
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Message 9 of 9
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Re: Pathetic internet speeds...

So the OP is supposed to wait for a review at the end of April. That's a review not a fix. Suffering the same issues in EH14 5JA.

Virgin service at the moment is terrible.

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