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Ianthorny
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Message 1 of 13
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Pathetic broadband speed

I was looking forward to getting virgin fibre broadband 3 months ago after Sky letting me down quite alot.
I cannot believe how disappointing virgin has been. I have already complained about my broadband speed and virgin have credited my bill accordingly. However I did not join virgin for free broadband, I wanted fast broadband.
I am on Vivid 100 and my current download speed is 2mbps. I appreciate the excuse that the cables are old but come on, 2mbps. Is that really the best Virgin can do??!!!
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Forum Team
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Message 2 of 13
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Re: Pathetic broadband speed

Hi there Ianthorny,

 

Thanks for posting Smiley Very Happy

 

So sorry to see that you're being affected by a fault in your area, I know this can be disappointing.

 

I wish I had better news for you, but I can see that the fault is still on-going and is being reviewed again on the 9th Nov.

 

I can only apologise for any inconvenience this is causing, please let me know if you have any further questions.

 

Thanks for your patience.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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SlowSM7
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Message 3 of 13
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Re: Pathetic broadband speed

Mis-sold

I'm sure VM knew what they were signing you up to. I asked them why they let new people sign up in areas where they know they have an issue, staggering!
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SlowSM7
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Message 4 of 13
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Re: Pathetic broadband speed

Oh and don't trust 9th November. It will probably turn out to be a randomly generated date to keep you off their backs for a while. But keep us posted after 9th..
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SlowSM7
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Message 5 of 13
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Re: Pathetic broadband speed

I could be entirely wrong, let's see
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Ianthorny
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Message 6 of 13
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Re: Pathetic broadband speed

I'm sure you are right about the 9th, this is the 3rd date I have been given up to now!!! I'll keep you posted
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Superuser
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Message 7 of 13
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Re: Pathetic broadband speed

9th November has only been given as a review date, not a fix date. If you take it as a fix date and get disappointed later then that's another issue.

~~~~~~~~~~~~~~~~~~~~~~~~~
All posts made are personal opinions as I do not work for VirginMedia.
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Ianthorny
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Message 8 of 13
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Re: Pathetic broadband speed

Well that's 3 months of them reviewing it then, wonder when they are actually going to fix it!!?
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SlowSM7
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Message 9 of 13
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Re: Pathetic broadband speed

Yes we've reviewed it and No it's not fixed..
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Ianthorny
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Message 10 of 13
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Re: Pathetic broadband speed

That's me done, price increase finished me off, contract cancelled, back to Sky for me
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