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gordiegb
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Painfully slow 2mb broadband on a 50mb connection (CV5)

Speed all over the place, from 2mb to 52mb, speed graphs bouncing all over the place.

When it's fast it's great, when it is slow it is abysmal.

 

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Re: Painfully slow 2mb broadband on a 50mb connection (CV5)

Hello gordiegb,

 

Welcome to the community and thanks for posting.

 

Sorry to read that you are having issues with the broadband speeds.

 

From checking your line, the downstream power levels are too high and for this I would like to arrange an engineer appointment to adjust these for you. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.

 

There is also a high peak time traffic fault in your area which is causing slow speeds. The reference number is F004162308 and has a review date of 1st February 2017.

 

Hope to hear from you soon

Sam


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