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alistairgd
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Pages not loading Fully - Tracert shows virgin network issue

Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Users\Alistair>tracert www.ghostrecon.net

Tracing route to ghostrecon.net [50.31.114.181]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 9 ms 7 ms 8 ms 10.131.144.1
3 10 ms 11 ms 18 ms sgyl-core-2b-xe-223-0.network.virginmedia.net [82.2.246.237]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 19 ms 39 ms 18 ms nrth-ic-1-ae1-0.network.virginmedia.net [62.254.42.218]
8 20 ms 20 ms 19 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
9 24 ms 22 ms 22 ms ae-11.r24.londen12.uk.bb.gin.ntt.net [195.66.224.138]
10 113 ms 113 ms 114 ms ae-5.r24.nycmny01.us.bb.gin.ntt.net [129.250.2.18]
11 113 ms 112 ms 112 ms ae-1.r25.nycmny01.us.bb.gin.ntt.net [129.250.3.207]
12 122 ms 106 ms * ae-1.r20.chcgil09.us.bb.gin.ntt.net [129.250.2.166]
13 106 ms 112 ms 105 ms ae-6.r05.chcgil09.us.bb.gin.ntt.net [129.250.2.190]
14 105 ms 114 ms 106 ms ae-0.incapsula.chcgil09.us.bb.gin.ntt.net [129.250.207.242]
15 * * * Request timed out.
16 108 ms 106 ms 106 ms te8-7.dist01.chi18.steadfast.net [208.100.32.57]
17 106 ms 105 ms 106 ms ip181.50-31-114.securedserverspace.com [50.31.114.181]

Trace complete.

C:\Users\Alistair>

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Superuser
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Message 2 of 11
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Re: Pages not loading Fully - Tracert shows virgin network issue

Without a bit more information its going to be hard to diagnose...

I take it its the page in the URL that isn't loading?

What problem does the tracert show?

What happens? Do you get text but truncated pictures or what?

 


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alistairgd
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Re: Pages not loading Fully - Tracert shows virgin network issue

Hi Kippies

This is happening with some sites but not all sites.

The trace shows timeouts on the VM network (hops 3-7)

Pages are partially loading, ie footers not appearing, or the page appears but images are only partially shown as you said.

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Superuser
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Message 4 of 11
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Re: Pages not loading Fully - Tracert shows virgin network issue

Anything happening in the background? P2P?

Used to happen to me on SHUB2 and SH2AC when I had P2P running..

The hops you refer to are just VM's infrastructure, part of it discards ICMP requests. 


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alistairgd
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Message 5 of 11
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Re: Pages not loading Fully - Tracert shows virgin network issue

Nothing running, Chrome extensions all disabled.

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Superuser
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Message 6 of 11
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Re: Pages not loading Fully - Tracert shows virgin network issue

Okay, lets check your levels

Go to your Superhub Log in screen

Do NOT log in.

Little button top right.....


Can you post Upstream, Downstream and Network logs.



Screen caps are nice, C&P will do- Don't stress about formatting if you C&P. Someone will get a look and see if there's anything obvious amiss.


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lojelo5
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Message 7 of 11
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Re: Pages not loading Fully - Tracert shows virgin network issue

alistairgd isn't the only one I have had this issue now for several weeks and I have reported this to Jen.

On the sites I visit page load times are very slow on one site where my server is hosted on, it can take quite some time to log in and it never times out just takes ages to log in and then it works perfectly fine.

This is what it's like most of the time and my sh3 is working perfectly fine.

C:\WINDOWS\system32>tracert oldschoolhiphop.com

Tracing route to oldschoolhiphop.com [192.254.232.55]
over a maximum of 30 hops:

  1     3 ms     6 ms     1 ms  192.168.0.1
  2    27 ms    25 ms    19 ms  10.187.16.1
  3    14 ms    11 ms    11 ms  brad-core-2a-xe-300-0.network.virginmedia.net [82.2.241.81]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6    46 ms    34 ms    36 ms  manc-ic-1-ae1-0.network.virginmedia.net [62.254.42.242]
  7    43 ms    46 ms    46 ms  86.85-254-62.static.virginmediabusiness.co.uk [62.254.85.86]
  8     *        *        *     Request timed out.
  9    40 ms    55 ms    39 ms  us-was03a-rd1-xe-8-2-3-0.aorta.net [84.116.130.242]
 10    45 ms    41 ms    46 ms  ae-6.r25.amstnl02.nl.bb.gin.ntt.net [80.249.208.36]
 11   141 ms   144 ms   154 ms  ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
 12   220 ms   205 ms   200 ms  ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
 13   218 ms   216 ms   216 ms  ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
 14   225 ms   233 ms   232 ms  ae-0.endurance.snjsca04.us.bb.gin.ntt.net [129.250.195.138]
 15   198 ms   198 ms   206 ms  69-195-64-129.unifiedlayer.com [69.195.64.129]
 16   231 ms   229 ms   228 ms  162-144-240-149.unifiedlayer.com [162.144.240.149]
 17   191 ms   189 ms   189 ms  162-144-240-85.unifiedlayer.com [162.144.240.85]
 18   219 ms   219 ms   219 ms  192.254.232.55

C:\WINDOWS\system32>tracert electroempire.com

Tracing route to electroempire.com [91.250.112.69]
over a maximum of 30 hops:

  1     3 ms     3 ms     4 ms  192.168.0.1
  2    99 ms    66 ms    46 ms  10.187.16.1
  3    40 ms    33 ms    37 ms  brad-core-2a-xe-303-0.network.virginmedia.net [82.2.241.85]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9    19 ms    18 ms    21 ms  tclo-ic-3-ae0-0.network.virginmedia.net [212.250.25.62]
 10    22 ms    19 ms    19 ms  xe-2-0-0.cr-sargas.lon1.core.heg.com [195.66.225.173]
 11    37 ms    36 ms    46 ms  ae1.cr-nunki.sxb1.core.heg.com [87.230.114.5]
 12    46 ms    46 ms    49 ms  ae0.sr-sol.sxb1.mass.systems [87.230.114.18]
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

C:\WINDOWS\system32>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.244.22]
over a maximum of 30 hops:

  1     4 ms     1 ms     7 ms  192.168.0.1
  2    33 ms    34 ms    34 ms  10.187.16.1
  3    40 ms    37 ms    46 ms  brad-core-2a-xe-020-0.network.virginmedia.net [82.2.241.89]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6    36 ms    39 ms    42 ms  telw-ic-2-ae5-0.network.virginmedia.net [62.253.174.81]
  7    38 ms    39 ms    33 ms  212.58.229.113
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10    19 ms    31 ms    19 ms  ae0.er02.telhc.bbc.co.uk [132.185.254.105]
 11    23 ms    23 ms    24 ms  132.185.255.148
 12    43 ms    41 ms    41 ms  212.58.244.22

 

C:\WINDOWS\system32>tracert overclockers.co.uk

Tracing route to overclockers.co.uk [185.103.4.10]
over a maximum of 30 hops:

  1     5 ms     4 ms     4 ms  192.168.0.1
  2    12 ms    14 ms    11 ms  10.187.16.1
  3    24 ms    29 ms    29 ms  brad-core-2b-xe-300-0.network.virginmedia.net [82.2.241.105]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8    26 ms    18 ms    13 ms  brhm-bb-1c-ae0-0.network.virginmedia.net [62.254.42.110]
  9    42 ms    39 ms   118 ms  tcl5-ic-2-ae0-0.network.virginmedia.net [212.250.15.210]
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12    28 ms    30 ms    36 ms  ve903.er8.vta.as50056.net [178.18.120.89]
 13  overclockers.co.uk [185.103.4.10]  reports: Destination protocol unreachable.

 

C:\WINDOWS\system32>tracert virginmedia.com

Tracing route to virginmedia.com [62.254.123.91]
over a maximum of 30 hops:

  1     3 ms     1 ms     1 ms  192.168.0.1
  2    19 ms    19 ms    19 ms  10.187.16.1
  3    18 ms    24 ms    19 ms  brad-core-2b-xe-020-0.network.virginmedia.net [82.2.241.113]
  4     *        *        *     Request timed out.
  5    11 ms    19 ms    14 ms  leed-bb-1b-ae0-0.network.virginmedia.net [62.254.42.230]
  6    19 ms    21 ms    16 ms  know-dcore-1a-pc1.network.virginmedia.net [212.43.162.50]
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
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alistairgd
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Message 8 of 11
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Re: Pages not loading Fully - Tracert shows virgin network issue

Weeks?? I can't go weeks staring at chromes blue loading circle spinning for minutes..... ouch....

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alistairgd
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Message 9 of 11
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Re: Pages not loading Fully - Tracert shows virgin network issue

virginmedia.jpg

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Superuser
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Message 10 of 11
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Re: Pages not loading Fully - Tracert shows virgin network issue

Power levels look fine...

Ill do some digging in light of logelo5's post

Do you know if you are both in the same area? can you PM me the first 3 digits of your post code both of you?

 


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