Sorry to hear about the trouble with your connection. Checking this over from our end, everything looks normal this evening. I'm hoping this has settled down for you now, but if not, please let us know so we can continue to investigate.
Thanks for your patience,
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As you can see there's still packet loss throughout the day.
Although it's not major(except one brief spike) it's certainly not ideal, I'm not sure if it's being classed as an "acceptable level" by others or not. I just don't think it should be there at all (or rather a lot less, at least)
I've just looked into this for you and have located a fault that was raised for modems experiencing partial service due to a hardware issue on this CMTS. The engineers have been in attendance and have restored service to normal levels, t;hough this is being monitored to ensure the issue doesn't recur.
I suspect this may be inked to what you've reported. If you have seen no improvement to your broadband please post back and I'll investigate further.