Thanks for getting in touch with us, hope you're well
Sorry to hear that you're still struggling with your speeds, I appreciate this is frustrating. I've tested the network in your area and I'm sorry to say that we're still having problems at peak times. We've got a fault raised under ref: F004968205 which is being reviewed on the 10th May.
Please accept my sincere apologies for this.
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Could you arange for my bill to be discounted then please as i am in the same position as everyone else here, not getting the service i pay for.
Also are you able to tell me how long this fault code has been open for? As i have been charged full rate for the last few months- just because the fault code has changed does not mean the issue has been fixed and therefore i should be expecting to pay the discounted rate until this issue is resolved. For this reason i should expect to see a rebate of the difference between the full rate that i've paid and the discounted rate for the months of December 2016, January 2016 and Feburary 2016. I should also expect to see the discounted rate applied to my March bill.
Something that has been raised with Virgin many times in the past is why this fault code is not sitting on your service status page for all those effected by this problem? Waiting for customers to complain of an issue before informing them of a fault code and only then issuing some form of rebate just seems dishonest in my book. When large companies like Amazon are able to be totally transparent about their short falls (i.e their RFO on the latest S3 outage) , it seems only honest to do the same.
I'm sure you are sick of people ranting in these forums, i really don't mean to come across as synical or rude but just frustrated.