Something that should never happen - but consistently does.
There is apparently, over utilisation my my area (area 01, Wigan WN3).
I was told that this was scheduled to be fixed in April 2017 but I forgot to ask for a Job Reference number which VM must surely have if this FAULT (for that's what it is) is scheduled to be fixed and if it is in a schedule there must be a job reference.
So what is the job ref so I can quote it when I next call to complain about getting 2 mb/s download speed when I'm paying for 50 mb/s.
I would laugh but VM have done this to me before in the same area 5 years ago and it is unacceptable.