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Chandler77
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Over utilisation

Something that should never happen - but consistently does.

There is apparently, over utilisation my my area (area 01, Wigan WN3).

I was told that this was scheduled to be fixed in April 2017 but I forgot to ask for a Job Reference number which VM must surely have if this FAULT (for that's what it is) is scheduled to be fixed and if it is in a schedule there must be a job reference.

So what is the job ref so I can quote it when I next call to complain about getting 2 mb/s download speed when I'm paying for 50 mb/s.

I would laugh but VM have done this to me before in the same area 5 years ago and it is unacceptable.

 

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Tring-A-Ling
On our wavelength
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Re: Over utilisation

Hi Chandler77,


Ring Customer Services on 150, ask them for the “F” number 😉, and also ask them to receive any updates to this “F” number by email and SMS.

Customer Services should also be able to provide an updated “Review Date”, which btw is NOT the same as a resolution date, but the closest you will be able to get.


If the fault persists, it is also recommended to formally complain in an old-fashioned letter to
         Complaints, Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ

 

F004297472 – Over Utilization in Tring Area (HP23)
http://community.virginmedia.com/t5/Speed/F004297472-Over-Utilization-in-Tring-Area-19Mar17/m-p/3376...

 

 

 

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