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stu08
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Message 1 of 5
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Over subscriber

Hi just got virgin media in now getting told it's a high utilization area what do I do now
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vircom
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Message 2 of 5
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Re: Over subscriber

You can wait until they fix it, which could take months (read other threads), or if you are within 14 days of the start of your contract, you could cancel and go elsewhere. Quick decision needed.
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voicon
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Message 3 of 5
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Re: Over subscriber

Hi stu08

As suggested you can wait for the fix which could be some time, if you are in a known area then there should be a fault number FXXXXXXX provided to you, if you want to wait this number will allow you to receive a discount off you bill until the issue is resolved, the discount will depend on the package you have.

You have the 14 day cooling off period from the installation date if you want to cancel without penalty, I guess that depends if you have a decent ISP to move to.

 

Cheers

 

Karl

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stu08
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Message 4 of 5
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Re: Over subscriber

The issue I have is I called up & im paying 58 pound a month for a connection that's less than 30 Mbps
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vircom
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Message 5 of 5
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Re: Over subscriber

2 choices.

1. Wait for a fix. Ask for a discount and/or extension of cooling off period.

2. Cancel within cooling off period.

Both will require a call to Customer Services
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