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johnhorton79
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Over Utilisation Hasbury Halesowen B63

Hi,

This post is on behalf of my mother in law who is having issues with the broadband speeds in Halesowen B63. Spoke to virgin and they have advised there are issues with utilisation. This has been going on since July 2016 and due for completion on the 5th April 2017. I am just wondering if there is anyone in the area having same issues and if there is a fault code for this?

We will be moving into there house end of April and as i work from home Broadband speed is extremely import and the current 12mb she is getting is not good enough

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Message 2 of 16
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Re: Over Utilisation Hasbury Halesowen B63

Hi johnhorton79,

 

Thanks for posting!

 

Sorry to hear your mother-in-law is having trouble with her connection.

 

I'd like to check this out for you so I've sent a private message (purple envelope at the top right of your screen) so I can grab some details from you.

 

Speak soon Smiley Very Happy

 

Josh


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blurredvision
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Re: Over Utilisation Hasbury Halesowen B63

waste of time looking into it. I've been on to technical support since December 2016 and it's now February. Told that the system needs an upgrade. Paying for business broadband at a premium and getting ridiculous speeds. Yet they still keep signing people up and overloading it more. Been with telewest/virgin for 20 years and this is the first time I am looking elsewhere.

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NathanT22
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Re: Over Utilisation Hasbury Halesowen B63

I live in same area, I live on the huntlands estate. Is that where your located at? I've had 2 tech's come out and 1 specialist tech come out and all 3 of them told me there's a problem but for some reason it's not on the system. I've had this problem for months and months, the specialist guy was suppose to ring me back and he never did. This is ridiculous, keep getting told there's not a problem then there is. I know there's a problem, I've even had virgin media second line team go into my laptop and they don't see a problem when there is. I've had enough, I'm on 200MB but yet I get 10mb in evening and weekends. 

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NathanT22
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Re: Over Utilisation Hasbury Halesowen B63

This is a picture of my broadband throughout the day, I've been monitoring it for months on thinkbroadband.net

 

83413af685f2aa526575f5991fab33f7-11-02-2017.png

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blurredvision
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Re: Over Utilisation Hasbury Halesowen B63

About average for me Smiley Mad
Speed Test.png

 

 

 

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Re: Over Utilisation Hasbury Halesowen B63

Hi blurredvision, 

 

Welcome to the forums, I am sorry to see that you have been having trouble with your speeds. 

 

I have taken a look and it seems that you are affected by fault ref F004609609 for slow speeds at peak times. The current review date is 05/04/2017. 

 

I will pop you a PM to discuss this further. Keep an eye out for the Purple Envelope, top right hand corner. 

 

Do you notice the speeds improve outside of peak hours? 

 

Keep me posted. 

 

Emma


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Re: Over Utilisation Hasbury Halesowen B63

Hi NathanT22, 

 

Thanks for getting in touch, I am sorry to see you have had similar trouble. 

 

I have taken a look and I can see a little bit of trouble with slow speeds during peak times in your area. I have popped the details across to networks to be investigated further and will let you know as soon as I know more. 

 

Speak to you soon. 

 

Emma


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NathanT22
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Message 9 of 16
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Re: Over Utilisation Hasbury Halesowen B63

Thank god! About time that someone has put it on the system, I've had this problem for 6 months yet nobody does anything about it. I thought when I ring up virgin media there suppose to help me? But I must say Thankyou for your help getting round to this problem, when I've rang up virgin media not just the once it's been about 5/6 times. You should read up on my notes, and then I keep getting told there's not a problem. Then I have a problem; then they say they can't do anything. Then I had a specialist tech come out and he said there's a problem but never put notes on the system, and also he never rang me back after 10 days like he said he would. It seems like all virgin media staff do is lie lie lie, so Thankyou for helping me and getting round to this issue. I just hope I'm not going to be waiting another 6 months for it to be fixed, I've been waiting 6 months as it is and it's not on!!!

But Thankyou very much Emma Smiley Happy I hope this problem gets sorted soon!
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Message 10 of 16
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Re: Over Utilisation Hasbury Halesowen B63

Hi blurredvision, 

 

Thanks for keeping in touch, I am sorry to see you have had such trouble getting this issue diagnosed.

 

I have had word back from networks and a fault has been raised ref F005100505. The current review date is 10/05/2017. I will pop you a PM to discuss this further. Keep an eye out for the Purple Envelope, top right hand corner. 

 

Speak to you soon. 

 

Emma


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